Requisition No: 9340

Executive Division: Strategy Partnerships Corp Governance

Division: Health Information & Performance Unit

Program: Records Management

Department: Medical and Corporate Records

Enterprise Agreement: Health and Allied Services, Managers and Administr

Job Function: Administration & Leadership

Role Summary:

- Location: Footscray & Sunshine Hospitals (primarily)
- Employment Type: Full-Time, Ongoing (with monthly Accrued Day Off)
- Salary: Admin Grade 4 $87K-$96K (commensurate with experience) + Superannuation + Salary Packaging

About the role:

An exciting opportunity exists for an experienced and motivated professional to join our Medical Records and Information Services Team, as a Medical Records Operations Lead. This role is responsible for leading daily operational functions within Record Services, supporting staff performance, maintaining high-quality medical record processes, and contributing to the efficient delivery of patient information services across multiple sites.

The successful candidate will play a key role in ensuring accurate and timely management of medical record documentation, supporting digital medical record systems, coordinating staffing and payroll processes, and promoting compliance with privacy, legislative and organisational requirements.

Key responsibilities:

- Lead and support Record Services staff in the delivery of medical record functions, including document scanning, uploading supporting EMR functionality.
- Monitor and maintain quality assurance processes to ensure accurate, timely, and consistent document management practices.
- Coordinate departmental rostering and payroll processes in line with operational requirements and budgeted FTE.
- Support continuous improvement initiatives, service development activities and implementation of workflow enhancements.
- Oversee medical record storage, cataloguing, transfer, and recall processes with external storage providers.
- Contribute to performance monitoring, reporting and achievement of key service delivery objectives.

About you:

- Experience in medical records, health information services, or healthcare administration.




- Strong leadership, staff coordination, and team management capabilities.
- Knowledge of EMR systems and digital medical record processes.
- Excellent organisational, problem-solving, and communication skills, with an ability to effectively manage competing priorities.
- Strong computer skills with hands-on experience using Microsoft Office Suite for day-to-day administrative, reporting and communicative tasks.

Click here for the Position Description.

About Western Health

Western Health is the leading healthcare provider in Melbourne’s West - one of Australia’s fastest-growing and most culturally and socioeconomically diverse regions.

More than 13,000 employees help deliver a comprehensive range of services across our hospitals, community, correctional, and home-based settings. These services include acute tertiary care, emergency and intensive care, medical and surgical specialties, mental health and wellbeing, subacute care, ambulatory care, primary care, home-based services, and residential aged care.

We are committed to driving innovation and sustainability that improves health outcomes for our community. With specialties spanning oncology, renal care, mental health, women’s health and maternity, chronic disease management, geriatrics, and cardiology, Western Health is recognised for its expertise in managing complex and chronic conditions through integrated, patient-centred care.

We foster a collaborative and inclusive culture where you can make a meaningful impact. We support our staff to keep learning and growing through a diverse range of education programs, partnerships with universities in medical research and professional development opportunities.

Why join us?

Compensation and Advantages

- Competitive salaries,



flexible work options, and wellbeing programs.
- Scholarships and grants to support ongoing learning.

Learning and Development

- Access personalised pathways through the Western Health Learning Academy.
- Opportunities for postgraduate study, clinical education, and mentorship.

Community Impact and Inclusion

- Make a difference through compassionate care in a diverse, inclusive workforce.
- Contribute to community wellbeing initiatives and healthcare research.

Organisational Culture and Environment

- Work in a collaborative, innovative team focused on continuous improvement and excellence.

Ready to make an impact?

If you’re passionate about supporting a large health service to delivery patient care, we’d love to hear from you.

If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.

Closing date: 11:59pm on 27 November 2026.

Enquiries: For further information about this role, contact Emma Wilson (Manager – Medical Records & Information Services) on 0425 843 039 or [email protected].

Western Health is an equal opportunity employer. We welcome applications from people of all genders, Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people with lived experience that strengthens their ability to do this work.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).

Western Health is committed to the psychosocial safety of all applicants and employees.

Western Health does not accept unsolicited resumes/applications from recruitment agencies.

Western Health

📌 Medical Records Operations Lead (Melbourne)
🏢 Western Health
📍 Melbourne