JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world!
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves:
The Private Wealth Concierge crafts bespoke, high-touch experiences for VIP and high net worth individuals visiting our client. This role ensures an environment of exclusivity, discretion, and unparalleled service, fostering strong relationships between Westpac and its most valued clients

Key Responsibilities include:
Provide a personalized welcome to VIP clients, anticipating and exceeding their expectations
Curate exceptional meeting environments, paying meticulous attention to detail in presentation and ambiance
Coordinate premium catering services, accommodating specific dietary requirements and preferences
Manage all aspects of the VIP client journey, from arrival to departure, ensuring a seamless experience
Offer concierge-level assistance, including arranging transportation, reservations, or other personal requests Maintain the highest levels of confidentiality and security for all client interactions and information
Collaborate with various client departments to deliver integrated, white-glove service




Proactively identify opportunities to enhance the VIP client experience and implement improvements
Handle any issues or concerns with the utmost diplomacy and efficiency
Conduct regular floor walks, employing a proactive mindset to use all four senses to note opportunities to elevate the experience and address issues before they become problems
Follow up with staff or guests when resolving issues to ensure expectations have been met and seek further opportunities to over-deliver

Sound like you? This is what we’re looking for:
Experience in luxury hospitality, private banking, or high-end customer service, preferably in a corporate environment with a demonstrated ability to interact confidently with high net worth individuals and C-suite executives
You will have strong interpersonal skills and a focus on creating positive client interactions is essential.
You can anticipate needs and provide proactive solutions in a rapid-paced environment using discretion when handling confidential information.
You’ll have excellent communication skills, both written and verbal, a secondary language would be desirable.
Proficiency in Microsoft Office suite and familiarity with meeting room management systems is also required

Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices

What you can expect from us:
As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade,



we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number REQ548087
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Private Wealth Concierge (Sydney)
🏢 Jll
📍 Sydney