Lifeline Direct (LLD) is a wholly-owned subsidiary of Lifeline Australia. LLD focuses on supporting the development and ongoing implementation of suicide prevention and community wellbeing programs in the regions which we operate while looking for opportunities to grow Lifeline’s services in geographical areas where they do not currently exist.

LLD encompasses Lifeline Centres in Hunter region, Central Coast, Eastern Suburbs-Bondi, Recent England North West, Northern NSW, Geelong and South West Victoria, Northern and Western Melbourne. Our specialised and targeted services operate nationally via a telehealth model.

About the Position

- An opportunity to use your skills in mental health
- Support people in their time of need
- Work with one of Australia’s most trusted organisations

We are currently seeking applications for several Crisis Supporters on a casual basis for our University Crisis Line, with availability to work remotely on our overnight shifts between the hours of 10:00pm and 8:30am (AEDT).

The University Crisis Line (UCL) service is a flexible, on-demand crisis support service offering immediate, person-centred care to students within tertiary education settings.

As a UCL Crisis Supporter, you will provide safe, high-quality, trauma-informed and person-centred crisis and wellbeing support to students experiencing crisis and emotional distress. You will be responsible for maintaining accurate service records, meeting relevant organisational and service requirements, and contributing to consistent, responsive support for university students.

Working collaboratively with the Head of University Crisis Line, Practice Specialist and colleagues, you will participate in coaching, reflective practice, learning and quality improvement activities to strengthen your own practice and support a culture of safety, accountability and continuous improvement.

As a casual employee, you must be willing to complete a minimum of two shifts per week where shifts are available.

About you





You have a high level of emotional self-awareness and the ability to remain calm, focused, and compassionate during client crisis interactions. Your strong communication skills along with your ability to work with a diverse range of people will be an asset for the role.

Essential:

- Casual employees must be willing to complete a minimum of two shifts per week where shifts are available
- You are a current Lifeline Voice Crisis Supporter (Accredited), understanding the Crisis Supporter CARE Practice Model of crisis support (with a minimum of 250 hours) OR have a relevant tertiary qualification in counselling, psychology, social work, or related discipline
- Demonstrated ability to provide person-centred, trauma-informed support in high-stress or emotionally challenging situations
- Ability to work flexibly within a 24/7 rostered service (including evenings, weekends, or overnights)
- Ability to maintain a safe, private workspace that protects client confidentiality, with a secure internet speed of a minimum of 50Mbps
- Proficiency in using digital systems and tools such as email, Microsoft teams, client record platforms, and data entry software
- Demonstrated commitment to ethical practice, professional boundaries, and client confidentiality

In return we will offer:
• Salary packaging benefits at the highest not for profit amount means you pay less tax!
• Knowledge that you will be part of a team helping to make a difference to your community.

Sound interesting……..we would love to hear from you!

Candidates wishing to apply for this position should provide a current resume and a cover letter. Applications Close 5pm (AEDT) on Friday 27th November 2026.

The successful candidates will be required to provide a Working with Children’s Check (for paid employment) and agree to undergo a National Criminal History Record Check.

Applications will be reviewed as they are received and we may progress suitable candidates prior to the closing date. All applications will be considered for progression through the recruitment process.

📌 Crisis Supporter - University Crisis Line (UCL) (Sydney)
🏢 Lifeline Direct
📍 Sydney