We're looking for a friendly, proactive IT Support Engineer who enjoys helping people and solving problems. This is a hands-on Level 2 support role where you'll provide both face-to-face and remote support across desktops, hardware, Microsoft environments and networking. You'll be someone who takes ownership, builds strong relationships with users and enjoys being the person people turn to when they need help.

What We're Looking For

- Experience in IT Support, Desktop Support or Level 2 Support
- Strong customer service and communication skills
- Experience supporting Windows and Microsoft environments
- Active Directory experience
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- A self-starter who takes ownership and enjoys helping people
- Australian driver's licence

You’ll be a customer-focused IT support professional who enjoys solving problems and is comfortable working independently as well as part of a broader technical team.

You’ll bring:

- Experience in Level 2 IT Support, Desktop Support or a similar technical support role




- Strong troubleshooting skills across PCs, hardware, software and peripherals
- Experience supporting Windows Desktop and Windows Server
- Hands-on experience with Active Directory
- Understanding of basic networking and TCP/IP troubleshooting
- Robust communication and customer service skills
- Good time management and the ability to manage competing priorities
- The ability to work independently across multiple sites
- A current driver’s licence and ability to travel between Sydney sites
- A bachelor’s degree in information technology or equivalent relevant industry experience

Why consider this opportunity?

This is a broad, hands-on support role where your ability to communicate with users, provide exceptional customer service and take ownership of technical issues is just as important as your technical capability. Click Apply now to submit your application

📌 Level 2 IT Support | Desktop Support - Brisbane
🏢 Mansell Taylor Consulting
📍 Brisbane