Customer Support Officer

Start your career in customer service with room to grow

Looking for a customer service role where you can build your skills without the pressure of a high-volume call centre?

Factor UTB is looking for a friendly, organised and reliable Customer Support Officer to join our team in Adelaide.

You don’t need years of experience or a background in utilities. We’re interested in finding someone with the right attitude, good communication skills and a willingness to learn.

What you'll be doing

You’ll be a key contact for our customers, helping with everyday enquiries and making sure requests are recorded, followed up and directed to the right people.

Your responsibilities will include:

- Responding to customer enquiries by phone and email.

- Helping customers with general account, billing and payment enquiries.

- Recording customer requests and keeping customer information up to date.

- Following up outstanding matters and keeping customers informed.

- Handling straightforward complaints professionally and knowing when to ask for help.

- Working with other teams to get customer issues resolved.

- Assisting with customer communications and general administration.

You won't be expected to know everything from day one. You'll have guidance from the Head of Customer Support and established processes to help you learn the role.

What we're looking for

Attitude matters more to us than a long CV.

You'll suit this role if you:

- Enjoy helping people and communicating with different personalities.

- Are friendly, skilled and comfortable speaking on the phone.





- Are organised and pay attention to detail.

- Take responsibility for following things through rather than leaving them unfinished.

- Are comfortable using computers and learning new systems.

- Stay calm when a customer is frustrated and know when to ask for support.

- Are reliable, open to feedback and keen to develop your skills.

Customer service or administration experience is helpful, but we're also open to candidates with transferable experience from retail, hospitality, reception or other customer-facing roles.

Why join Factor UTB?

- A different kind of customer service role: Focus on resolving customer matters rather than working to a high-volume call-handling target.

- Learn on the job: Build experience across customer service, billing, account administration and service coordination.

- Support when you need it: Work with an experienced team and have access to guidance when issues become more complex.

- Opportunity to progress: We recognise people who learn quickly, take ownership and perform well. Salary reviews and pay progression may be available sooner for the right person, based on performance and demonstrated capability.

- Variety in your work: No two customer enquiries are exactly the same, and you'll develop a broad understanding of how an essential service provider operates.

Interested?

If you're reliable, keen to learn and looking for an opportunity to build a career in customer service and administration, we'd love to hear from you.

Apply now and tell us why this role interests you and what you would bring to the team.

📌 Customer Support Officer (Adelaide)
🏢 Diverse Civil and Commercial Projects
📍 Adelaide