Job Description

As a Telephone Account Manager, you will serve as the primary point of contact for a designated portfolio of existing trade customers. Working from our Preston hub, you will focus on nurturing long-term relationships, increasing customer engagement, and driving sales revenue and profitability across Burson’s extensive product range.

Collaborating closely with our branch network, parts interpreters, and supply chain teams, you’ll help workshops find the right parts and equipment to keep their businesses running smoothly.

Key Responsibilities

- Manage & Grow Accounts: Build and maintain strong, proactive relationships with an assigned portfolio of existing trade customers through regular phone, email, and digital contact.

- Drive Sales Growth: Identify opportunities to expand customer spend through upselling, cross-selling,



and tailored product recommendations to achieve sales and profitability KPIs.

- Promote Campaigns & Offers: Keep customers informed on recent products, value-added services, special offers, and marketing promotions.

- Deliver End-to-End Support: Handle product, pricing, and availability enquiries, prepare accurate quotes, process orders, and resolve any customer concerns promptly.

- Collaborate Across the Network: Work seamlessly with branch teams, parts interpreters, and distribution centres to monitor stock availability and ensure smooth order fulfilment.

- Maintain Accurate Records: Log customer interactions, quotations, sales activities, and account updates accurately within company systems; excel spreadsheet proficiency will be highly regarded.

📌 Telephone Account Manager (Preston)
🏢 BURSON
📍 Preston