BETTER EXPERIENCES, BETTER OUTCOMES

It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people.

We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people.

Our core service offerings are cleaning, grounds, restoration, maintenance and facility support services, with experience across a diverse range of markets, including education, government, health, commercial, transport and industrial.

With a national footprint and workforce of over 4,000, a strong focus on safety, long-standing customer relationships and over 40 years of experience, we are a purpose-led organisation.

We are a diverse family, supporting each other to do our best and help make a difference.

About GJK Facility Services

GJK Facility Services is a leading Australian provider of cleaning, facilities management and associated services, supporting a diverse range of clients across Australia.

We are seeking Expressions of Interest from highly experienced and commercially astute professionals for a potential General Manager – Operations (Victoria) opportunity.

Reporting to the Chief Operating Officer, this senior leadership position would oversee the operational, financial and commercial performance of a large and diverse portfolio of cleaning contracts.

The role requires a strategic and results-driven leader with the ability to drive operational excellence, strengthen client partnerships, develop leadership capability and contribute to the continued growth of the business.

Key Responsibilities

Strategic & Operational Leadership

- Provide strategic direction and leadership across a large, multi-site operational portfolio, driving service excellence, continuous improvement and alignment with broader business objectives.
- Lead operational performance, establish clear accountability and proactively identify opportunities to improve efficiency, productivity and service delivery.
- Take ownership of portfolio P&L;, budgets, forecasting and profitability,



ensuring strong financial performance and commercially sound decision-making.
- Drive contract performance, operational efficiencies and sustainable growth while ensuring contractual obligations and KPIs are consistently achieved.
- Develop and maintain strong relationships with senior client stakeholders, ensuring exceptional service delivery, contract retention and long-term partnerships.
- Identify opportunities for business growth, contract expansion and service innovation while managing high-level client negotiations and escalations.
- Lead, mentor and develop high-performing operational management teams, fostering a culture of accountability, collaboration and excellence.
- Build leadership capability, drive employee engagement and champion a strong safety and compliance culture across operations.

About You

You are an established senior operations leader with a proven track record of managing complex, large-scale service operations and delivering strong commercial results.

To be successful, you will demonstrate:

- Significant senior leadership experience, ideally at General Manager, State Manager or equivalent level within commercial cleaning, facilities management or outsourced services.
- A minimum of five years' experience in senior cleaning operations management, overseeing large-scale, multi-site portfolios.
- Strong commercial acumen with demonstrated P&L; accountability, financial management and profitability improvement.
- Proven success in leading management teams, driving operational performance and delivering contractual outcomes.
- Exceptional stakeholder management, negotiation and communication skills, with the ability to influence senior executives and major clients.
- A strategic,



solutions-focused mindset with strong decision-making capabilities and a commitment to operational excellence, safety and continuous improvement.

Why Join GJK?

This is an opportunity to make a genuine impact within a growing national organisation, working closely with executive leadership to influence business strategy and operational performance.

You will have the autonomy to lead a significant portfolio, drive meaningful change and develop high-performing teams, supported by a collaborative leadership environment and a competitive executive remuneration package.

What can GJK offer in return?
At GJK, we’re committed to creating better experiences for our people, with benefits that support your development, wellbeing and connection with your team.

- GJK Training Academy – Access professional development and leadership programs through our dedicated GJK Training Academy
- Flare Employee Advantages – Enjoy exclusive discounts, offers and savings through our Flare employee benefits program.
- Giving Back Program – Make a difference through our employee volunteering program, with GJK team members receiving a paid volunteer day to take part in one of 10 volunteering opportunities and give back to our communities.
- Employee Assistance Program – Complimentary and confidential EAP support to help support your health and wellbeing.
- Events & Activities – Connect with colleagues through team events, activities and celebrations throughout the year.
- Team Celebrations – Regular morning teas and celebrations for birthdays, new starters, milestones and special occasions.
- Complimentary Gym – Free access to our fully equipped on-site gym at our Support Office.
- Workplace Treats – Enjoy complimentary office snacks, catering and our very own snack robot.

Ready to Lead?

We are looking for more than an experienced operations manager. We want a commercially driven, influential and results-oriented leader who can take our Victorian operations to the next level.

If you have the leadership capability, commercial expertise and ambition to make a lasting impact, we would love to hear from you.

Apply now and help shape the future of GJK Facility Services.

📌 General Manager - Operations (Collingwood)
🏢 GJK Facility Services
📍 Collingwood