Mader Group | Applecross, Perth WA | Full-Time

Competitive Salary + Incentive Schemes + Career Development

About Mader Group

Mader Group is a leading global provider of specialist technical services to the mining, energy and industrial sectors, with operations across Australia and internationally.

As our business continues to grow, we're looking for an experienced and motivated IT Support Officer (Level 2/3) to join our internal IT team at our Applecross head office.

About the Role

This isn't your typical helpdesk position!

You'll be part of a small, collaborative IT team supporting our Australian and international operations.

We're looking for someone who enjoys solving problems, takes ownership and is comfortable working across a broad range of technologies, including desktop support, cloud services, networking, servers, cybersecurity and business intelligence.

You'll have the opportunity to get involved in IT projects, system improvements and emerging technologies rather than being limited to day-to-day support.

Key Responsibilities

- Provide Level 2/3 technical support, troubleshooting hardware, software, network and application issues.

- Manage incidents and service requests, ensuring timely resolution and excellent customer service.

- Administer Microsoft 365, user accounts, access permissions and endpoint devices.

- Support Windows desktop, server, networking and cloud environments.

- Manage IT onboarding, offboarding, device deployments and asset records.

- Assist with cybersecurity, system maintenance, backups and infrastructure improvements.

- Support Power BI reporting, dashboards and data connectivity.

- Contribute to IT projects,



automation initiatives and process improvements.

- Maintain accurate technical documentation and knowledge base articles.

Skills & Experience

Essential:

- Minimum 3–5 years of hands-on IT support experience, preferably at Level 2/3.

- Strong knowledge of Windows 11, Windows Server and Microsoft 365.

- Experience with Active Directory, cloud identity and endpoint management.

- Good understanding of networking, VPNs, DNS, DHCP and Wi-Fi troubleshooting.

- Experience with virtualisation, server administration and IT security.

- Strong troubleshooting, communication and problem-solving skills.

- Ability to work independently, manage priorities and take ownership of issues.

Highly Desirable:

- Experience with Microsoft Power BI, including reports, dashboards, Power Query, DAX and data connectivity.

- Exposure to Power Automate, Power Apps or business process automation.

- PowerShell scripting and automation experience.

- Knowledge of cloud infrastructure, backup solutions and cybersecurity best practices.

- Interest in AI technologies and their practical application in business.

You don't need to know everything. A strong technical foundation, a positive attitude and a willingness to learn are what matter most.

About You

We're looking for someone who is:

- Proactive, reliable and passionate about technology.





- A logical problem-solver who takes initiative.

- Detail-oriented, organised and accountable.

- Comfortable supporting users at all levels of the business.

- A team player who enjoys sharing knowledge and learning new skills.

- Adaptable and comfortable working in a fast-paced, growing organisation.

What's in It for You?

- Competitive Salary: We're prepared to offer the right salary package for the right applicant, based on experience and capability.

- Incentive Schemes: Access to applicable company incentive and reward programs.

- Career Development: Opportunities to grow your skills across infrastructure, cybersecurity, cloud technologies and Power BI.

- Variety & Ownership: Work across a diverse technology setting with real responsibility and involvement in IT projects.

- Global Exposure: Support business operations across Australia and internationally.

- Great Team Culture: Join a supportive, collaborative team where your contributions are valued.

How to Apply

If you're an experienced IT qualified who enjoys variety, challenges and opportunities to grow, we'd love to hear from you.

Please submit your resume and a brief cover letter outlining your relevant experience and why you'd be a great fit for Mader Group.

Attention to Detail: Please include the word "INTREPID" somewhere in your cover letter.

References: Shortlisted applicants must be able to provide at least two professional referees, preferably including a recent manager or supervisor.

Only shortlisted applicants will be contacted.

Join Mader Group and take the next step in your IT career!

📌 IT Support Officer (Perth)
🏢 Mader Group
📍 Perth