Job Description
/n /n /n
Available day time shifts: 8:30am
8:00pm, 7:00am
5:30pm or 11:00am
8:00pm, or an evening shift 7:00pm
Midnight 4 on 4 off​ covering the 7 day week (All roles required for at least 2 weeks full time training, Monday
Friday 9am
5pm from start date) /n
Hourly rate: £12.88 per hour /n
Location:
McCarthy House, Ringwood, BH24 3FA /n /n /n ​ /n Do you want a role where you can make a difference? /n ​ /n What you’ll be doing as a Call Operator /n Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice. /n /n
Accurately logging each call and inputting information into our CRM call handling platform /n
Being an integral part of a supportive team that provides the best possible experience for Residents /n /n ​ /n What we are looking for /n /n
Customer service experience whether that be from call centres, retail, hospitality, or the care sector /n
Excellent communication skills. Someone who is motivated, reliable, resilient, adaptable, calm in a crisis and outstanding problem-solving /n
Someone with an empathetic approach /n




Good standard of English and ability to enter data into systems accurately /n /n ​ /n What you can expect in return /n /n
Competitive rates of pay, dependent of experience, starting at £12.88 per hour /n
Fantastic Colleague benefits /n
Supportive and friendly team /n
Extensive training from initial induction and throughout your career /n
Career development prospects /n
Safe, secure and contemporary offices based in Ringwood /n
Free on-site parking /n
Rewarding work; you’ll be making a positive difference every day /n /n Our 4-on, 4-off rotating shift pattern is designed to fit seamlessly around busy, active lifestyles. With this schedule, you’ll work just 184 days a year (that’s essentially half the year off) /n This structure offers you extended breaks without needing to dip heavily into your annual leave. In fact, by using just 4 days of holiday, you can enjoy a full 12-day stretch off. Plan strategically, and you could take up to five extended breaks like this each year, giving you more time for travel, relaxation, and everything in between. /n /n

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