Support the smooth, efficient day-to-day operation of the facility, ensuring simulator bays are functioning effectively and members and guests receive exceptional service. This role oversees venue presentation, operational standards, customer enquiries and compliance with workplace health and safety requirements.

must be able to work on Tuesday and Sunday. This role can be Part-Time or Casual.

Key responsibilities
Open and close the facility as required
Work independently when required to maintain consistent facility operations
Manage the effective day-to-day running of facility operations
Ensure all simulator bays are operating effectively and troubleshoot issues where required
Deliver exceptional customer service to members and guests
Handle escalated customer enquiries and complaints professionally
Maintain venue presentation, cleanliness and operational readiness
Ensure compliance with facility policies and procedures
Maintain workplace health and safety standards and respond to incidents when required

What we're looking for
Experience in facility, venue, hospitality, leisure or customer service operations
Robust communication and customer service skills




Ability to work independently and confidently manage operational responsibilities
Practical problem-solving skills and the ability to troubleshoot issues effectively
Robust attention to detail, presentation and cleanliness
Understanding of workplace health and safety responsibilities
Flexibility to work opening and closing shifts, including weekends where required
Holding a valid RSA and managing compliance with RSA and all relevant legislative requirements (or willingness to obtain one)
Current Working with Children’s Check (or willingness to obtain one)
Ability to work Tuesday and Sunday
Strong customer service and conflict resolution skills
Basic PC computer skills including troubleshooting
Passionate about sports, particularly golf

Why Join Sim Play Golf?

At Sim Play Golf, we're committed to investing in our people and creating opportunities for growth and development.

What We Offer
Competitive salary package and employee perks
Leadership role with autonomy
Opportunity to grow with a new sports brand
Dynamic, energetic work environment
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📌 Assistant Duty Manager Sydney (Australia)
🏢 Sim Play Golf
📍 Australia