Company:This organisation is a leader within the food & beverage, manufacturing, transport & logistics sectors providing industry leading products and services throughout regional and metro Victoria Due to continued growth over several years within the Victorian region, we are now seeking an experienced Service Manager or Supervisor to lead an established service business as the owner steps back into a strategic role within the company.

They have an unrelenting focus on customer satisfaction, supportive management and mentoring, and represent a genuine career progression chance for an enthusiastic, driven and reliable service manager or supervisor looking to make their mark.

Role

You will be responsible for, but not limited to the following:-
Providing proactive safety leadership
Manage resource allocation to ensure optimal staffing levels, efficiency and utilisation
Ensure quality service standards are maintained in accordance with SLA’s & National Service Agreements
Ensure the service team complies with all tasks and documentation associated with the CRM & Service Management Software
Interface directly with our Clients to identify opportunities for service, maintenance or product upgrades




Achieving budgeted service and operating profit targets – P&L; Responsibility
Mentor the service team to create a high performance culture

To be successful in this role you must have:-
Trade background or relevant industry experience with an in depth knowledge of service industry principles relating to Industrial Machinery
Previous service management experience in the electrical, mechanical or machinery fields with exposure to the food & beverage, manufacturing or other industrial settings
Previous experience managing a service organisation in accordance with SLA’s and National Service Agreements with a focus on quick response times for break-fix
Be prepared to travel and understand the demands of the service industry, in particular the nature of the food & beverage industry
Excellent communication skills and the ability to consult to your clients on technical issues
Honest and reliable in all facets of your work

You will be rewarded with a competitive base salary which is negotiable for the right person, Superannuation plus maintained vehicle. Ongoing training and mentoring from the company owner will be available.

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