At Innes Motors, we strive to deliver a seamless, skilled experience for every customer who walks through our doors.
We’re looking for someone who can confidently manage customer relationships, coordinate workshop activity, and keep everything running smoothly from booking to handover.
If you enjoy being the central link between customers and technicians and take pride in clear communication and organisation, we’d love to hear from you.
About the Role
As a Service Advisor, you’ll be the key point of contact for customers whilst their vehicle is with us for servicing or repairs. You’ll work closely with our workshop team to ensure jobs are completed efficiently, accurately, and with a high level of care.
This is a fast-paced role where attention to detail, solid communication, and the ability to stay organised are essential.
Key Responsibilities
Manage customer bookings and service enquiries
Greet customers and clearly explain service and repair requirements
Prepare accurate reports and service documentation
Communicate with technicians to track job progress
Provide updates to customers throughout the day
Recommend and provide quotes for additional work where appropriate
Ensure smooth vehicle handover and final invoicing
Maintain accurate records across dealership systems
What We’re Looking For
Previous experience in a Service Advisor or similar customer-facing role is preferred but not essential.
Strong communication skills, clear, skilled and confident
Automotive knowledge is highly desirable
Highly organised with strong attention to detail
Ability to manage multiple jobs in a rapid-paced environment
A proactive approach to problem-solving
Confidence using computer systems and dealership software
A team player who contributes positively to the workshop environment
What’s On Offer
A supportive and structured team environment
Ongoing training and development
Opportunity to grow within the business
Competitive salary based on experience
Apply Now
If you’re ready to step into a role where you can take ownership, build strong customer relationships, and be part of a high-performing team, apply now.
📌 Service Advisor / Administration Golden Square (Australia)
🏢 Innes Motors
📍 Australia
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