ITSM Process Analyst (NV2 Cleared)

Canberra

$120K Package

Permanent Chance

NV2 Clearance Required Are you looking to take the next step in your IT Service Management career? We are partnering with a well-established organisation seeking two Junior ITSM Support Analysts to support and enhance key ITIL service management processes within a secure environment.

These permanent positions offer the opportunity to work closely with operational and technical teams, driving process improvement and service delivery outcomes across critical ICT services. Change, Release & Configuration Experience - Support and maintain Change Management processes
Assist with Release Management activities and governance
Contribute to Configuration Management and CMDB accuracy
Identify opportunities for process improvement and compliance uplift Incident & Request Management Experience - Support Incident and Major Incident Management processes
Monitor and report on service performance and trends
Assist with Request Management workflows and continuous improvement initiatives




Collaborate with service desk and operational teams to improve customer outcomes About You - Experience supporting ITSM or ITIL-based environments
Understanding of core ITSM disciplines such as Change, Incident, Release, Configuration or Request Management
Strong stakeholder engagement and communication skills
Process-oriented mindset with a focus on continuous improvement
Ability to work within a secure government or enterprise workplace Essential Requirements - Current NV2 Security Clearance
2 Years experience
Ability to work onsite in Canberra What's on Offer?
Permanent positions with an attractive package of approximately $120K
Opportunity to develop your ITSM career within a highly secure environment
Exposure to enterprise-scale ICT operations and service management practices
Collaborative team environment with strong growth opportunities opportunities

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