A reputable International Freight Forwarder with offices globally seeking a seasoned Key Account Manager (KAM) to join office at Alexandria.

Must have local experience to qualify!

ABOUT THE ROLE:
End to end freight co-ordination
Intelligent solid client interface and management a priority
Ensure good quality control and strong client communications
Managing all aspects of forwarding, import clearing
Extension Business Revenue Generation
Route Development
Customer Advice and Support
Generate Proposals where required
Target Driven Extension Business
Present Company Profile
Control all aspects of liaison and interface with the Customers
Handle all customer queries
Debtors Queries
Customer Advice and support
Team participation and assistance
Service Level agreements
Rate negotiations
Costing and Invoice Quality Check
Strong interface between Customers and Operations

ABOUT YOU:
Experience: Minimum of 5 years in customer service/account management in freight forwarding.
Knowledge: Exposure in all aspects of freight forwarding - imports/ exports, clearing, deliveries and warehousing
Communication Skills:



Excellent verbal and written communication and customer service skills.
Problem-Solving: Ability to think on your feet and find creative solutions.
Attention to Detail: Accuracy in handling documentation and tracking information.
Team Player: Collaborate effectively with colleagues across departments.
Tech-Savvy: Experience with CargoWise software and proficient in MS Excel, Outlook, PowerPoint
Drive: Thrives on challenge, high energy levels, determined

WHAT'S IN IT FOR YOU:
Work for a reputable freight forwarder with offices globally
1 days WFH
Modern office space
Friendly and supportive team and management
Career development Prospects
Regular company lunches

To qualify for this role you must have current local experience in Operations and Customer Service within International Freight Forwarding and have full working rights in Australia!

If this sounds like the role you would enjoy apply today! Or to discuss contact Maria on (02) 8318 36* #SCR-maria-epshtein

📌 Operations / Key Account Manager International Freight Forwarding Alexandria
🏢 Stone Freight Solutions
📍 Alexandria