Full-Time Post Office Retail Customer Service Officer

Join St lucia south Australia Post retail and customer service team, providing effective counter services and helping customers with domestic and international parcels, letters, payments and other authorised services. You will contribute to a welcoming, secure and well-organised shop environment while following all required procedures.

Key responsibilities

Serve customers professionally, politely and efficiently.

Accept, weigh and process domestic and international parcels and letters.

Explain postage options, delivery services, tracking and packaging requirements.

Check identification and release parcels to authorised recipients.

Process bill payments, banking transactions and other authorised services after completing the required training.

Handle cash and card payments accurately and balance the till.

Sort incoming mail and parcels, organise collection shelves and assist with PO Box mail.

Sell stamps, packaging, stationery and other shop products.





Answer customer enquiries and refer complex matters to the manager.

Replenish stock and keep the counter, shop and parcel storage areas tidy.

Follow Australia Post procedures for privacy, security, identification checks and safe handling.

What we're looking for

Strong customer service and communication skills.

Accuracy and attention to detail when processing parcels, payments and customer information.

Confidence handling cash, card payments and basic administrative transactions.

Ability to follow procedures relating to privacy, security, identification checks and secure handling.

Ability to work efficiently in a busy retail or service environment.

Willingness to complete required training for authorised services.

A reliable, qualified and helpful approach to customers and colleagues.
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📌 Full Time Post Office Retail Customer Service Officer Brisbane
🏢 Sketch abode
📍 Brisbane