Most collections roles stop when the file goes to legal. This one doesn't.

An Australian home loan lender is looking for a Collections Officer to manage its consumer collections, from the first missed payment through to hardship, enforcement and recovery. You'll be the main point of contact for borrowers going through a difficult time.

It suits someone who can have a tough conversation with empathy, and who knows the NCCP well enough to get the process right every time.

What you'll be doing
Contacting borrowers in arrears and negotiating repayment arrangements to bring accounts current
Assessing hardship applications, verifying supporting documents and explaining the options available
Handling borrower enquiries and disputes on payments and loan terms
Running the legal recovery process, including default and enforcement notices, possession proceedings and mortgagee sales
Working with solicitors and agents, and attending court hearings when required
Calculating and pursuing post-sale shortfalls, lodging proofs of debt and tracking insolvency recoveries
Managing your portfolio against KPIs for productivity, arrears and loan losses




Reporting on delinquent loans and using collections data to spot trends and improve the process
Building relationships with introducers and internal teams, including on product switches and hardship programs

What you'll bring
2+ years' recent mortgage collections experience with a bank or finance company is highly preferred
Minimum 1 years' experience in mortgage collections essential
Working knowledge of the NCCP, Corporations Act, PPSA, AML/CTF and Privacy Act, plus ASIC and ACCC debt collection guidance
Robust negotiation and communication skills, written and verbal
Resilience, positive judgement and the ability to stay calm in stressful conversations
High attention to detail in your file notes and record keeping
Solid Excel skills and comfort working with data
The ability to manage multiple accounts and work independently
A finance degree is a plus, but not essential
Australian citizenship or permanent residency

This company offers a true family feel culture and hybrid work arrangements. Interested? Click 'Apply Now.'

📌 Collections Officer Mortgages Sydney
🏢 Impel Management
📍 Sydney