Claims Consultant (Part time – 25 -30hrs/week | Hybrid Work)

Join our close-knit Customer Experience & Claims team at our Brisbane Head Office!

Enjoy the flexibility of hybrid working while processing car rental claims from start to finish. You’ll work closely with customers, third parties, and internal teams to deliver efficient, fair, and qualified outcomes.

If you’re detail-oriented, a great communicator, and passionate about providing exceptional service and support, we’d love to hear from you.

Your primary responsibilities of the role will include:
Process claims for damages to rental car fleet, collate records, claim spreadsheets and data
Negotiate, make settlement offers and pursue outstanding monies with both third-parties and customers
Collaborate with internal teams to ensure smooth claims processing and adherence to company procedures, regulations and quality standards
Provide excellent customer service by addressing customer inquiries and concerns related to claims
Maintain documentation and records to high standards
General administration duties





About You Our ideal candidate will have had previous demonstrated experience in the claims handling process and will have the following skills and attributes:
Previous experience in claims handling, insurance, or a related field (car rental experience preferred).
Outstanding communication and negotiation skills
Strong attention to detail
Organisation skills with the ability to multi-task in a rapid-paced environment
Flexible with willingness to learn and adapt
Ability to follow processes, procedures and maintain documentation and records to high standards

Employee Benefits
Hourly Rate plus penalty rates and performance incentives
Earned Wage Access - access your earned wages instantly between paydays
Ongoing training and development - utilise our AU-wide network’s wealth of knowledge
Employee and “family & friends” discounts on car rentals
Access to hundreds of discounts and offers on travel, accommodation, health insurance, gym memberships, home loans, movie tickets and much more
Various avenues of assistance are available to help you achieve your career goals via external training programs and professional development courses

📌 Claims Consultant Pinkenba
🏢 Redspot Car Rentals
📍 Pinkenba