Boutique luxury. Standout service. Your next move.
At One Global Resorts Parramatta, we set the standard for boutique hospitality in Parramatta. Our stylish suites make an impression; our exceptional team and personalised service keep guests coming back.
We’re looking for a confident, hands-on Assistant Manager – Front Office who brings warmth, takes ownership and knows how to turn a outstanding stay into an unforgettable one.
The role
You’ll lead from the front, supporting the reception team and taking charge of hotel operations during your shift. From a seamless arrival to a thoughtful solution when plans change, you’ll make every guest interaction count.
Your responsibilities will include
Leading daily front office operations, including arrivals, departures, reservations and shift handovers.
Coaching and supporting the team to deliver consistently exceptional service.
Handling guest requests and complaints with confidence, care and sound judgement.
Working closely with housekeeping and maintenance to keep the hotel running smoothly.
Managing payments,
reporting and guest records accurately.
Responding to incidents and taking responsibility as the manager on duty.
About you
You’re a natural host with a sharp eye for detail and the confidence to lead a shift. You stay calm under pressure, take initiative and bring a personal touch to everything you do.
You’ll bring
Hotel front office experience, ideally at a supervisory or team leader level.
Solid communication, leadership and problem-solving skills.
A commitment to personalised service and pride in getting the details right.
Confidence with hotel reservation systems; RMS experience is an advantage.
Availability to work weekends and public holidays.
Your roster
This role primarily works 3:00 pm–11:00 pm, with occasional 7:00 am–3:00 pm shifts and overnight coverage when required.
Ready to make your mark?
Bring your personality, passion and leadership to a boutique hotel where your contribution matters. Apply with your CV and a brief introduction—we’d love to hear what makes you an exceptional host.
📌 Assistant Manager Front Office Parramatta
🏢 One Resorts Parramatta
📍 Parramatta
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