Job details
$37.50/hr + penalties
Monday to Friday | Rotating Roster times
Customer-facing role within a well-established trade and wholesale environment

About the Client

Our client is a leading refrigeration and HVAC distributor, supplying equipment, parts and technical solutions to commercial, industrial and residential customers across Australia.

About the Position

We are seeking a Customer Service Representative professional to join a busy trade-focused branch in Archerfield. Working closely with commercial customers, warehouse teams, and internal stakeholders, you will be responsible for processing sales orders, responding to customer enquiries, and ensuring products are delivered accurately and on time.

Key Responsibilities
Quote and process customer sales orders accurately and efficiently
Assist trade and commercial customers with product enquiries
Liaise with warehouse and purchasing teams on order fulfilment
Follow up orders and provide delivery updates to customers
Identify upselling prospects and promote product offerings
Support inventory management and stock replenishment activities




Maintain merchandising and presentation standards
Ensure safe stock handling and storage practices are followed
Provide exceptional customer service both in person and over the phone

Skills and Experience Required
Previous experience in customer service, counter sales, or internal sales
Experience within wholesale, retail, trade, or industrial environments
Strong communication and interpersonal skills
Ability to build relationships with trade and commercial customers
High attention to detail and accuracy
Strong computer literacy and Microsoft Office skills
Ability to multitask in a quick-paced environment
Forklift Licence (desirable)
Current Driver's Licence and reliable transport
Ability to pass a pre-employment Drug & Alcohol test

Equal Employment Chance

At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.
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📌 Customer Service Representative Brisbane
🏢 Workpac
📍 Brisbane