Customer Experience Lead: Complaints & Resolution Sydney

Customer Experience Lead: Complaints & Resolution Sydney

12 Nov
|
Source
|
Sydney

12 Nov

Source

Sydney

PLUS ES is seeking a skilled Customer Experience Lead to manage the Customer Contact Centre and CORE activities, including complaints, Ombudsman enquiries and compensation.

Reporting to the Customer Experience Lead, you will coach a team, coordinate workload and ensure compliant, high-quality service across internal and BPO partners. The role offers a hybrid arrangement with three days per week in the office, shaping customer journeys across utilities and energy services.
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📌 Customer Experience Lead: Complaints & Resolution Sydney
🏢 Source
📍 Sydney

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