Casa is looking for a proactive Operations Support Officer to support our Operations team. The role focuses on coordinating property maintenance across Casa properties and assets. You will respond to maintenance requests, work with contractors and tradespeople, and make sure our properties stay protected and well maintained. You will also support fleet coordination (servicing, registration, insurance and tracking), assist with general administration, and coordinate staff accordingly. You will report to the Operations Manager in a rapid-paced workplace where priorities can shift.

Key responsibilities
Respond quickly to maintenance requests and prioritise work schedules
Obtain and compare contractor quotes, and manage contractors and tradespeople
Be the central point of contact for repairs, and liaise with front-line staff
Coordinate day-to-day support for the cleaners and the Maintenance and Facilities Support Officer
Help manage the fleet portfolio




Monitor and report on property conditions and maintenance trends
Contribute to continuous improvement, WHS and compliance

About you
Experience providing operational support services
Strong communication and organisational skills, with the ability to manage competing priorities
An understanding of WHS requirements
Sound IT skills, including Microsoft Office and a willingness to learn maintenance, fleet and asset systems
Able to work independently and as part of a teamValid Driver's Licence
NDIS Worker Screening Clearance
Current National Police Clearance
Working With Children Clearance (Ochre Card)
Evidence of right to work in Australia
Cultural awareness and an understanding of Central Australia or the NT
Experience in the disability sector, or relevant lived experience
White Card (NT)

📌 Operations Support Officer Townsville City
🏢 Casa Services
📍 Townsville