Customer Service & Reservations (Casual or Part Time)

Job Type: Casual

Location: Scenic World

Job Category: Customer Service

Scenic World is a proud third‐generation family business with a deep passion for showcasing the beauty of the Blue Mountains to the world. We're committed to continually evolving & delivering unforgettable, world‐class experiences that inspire our guests and celebrate our incredible surrounds.

We're currently looking for a confident, organised and customer‐focused Customer Service star to join our Experience Planner Team. This administrative role plays a key part in shaping each guest's journey, from first enquiry to arrival & helping ensure every visit to Scenic World is seamless, welcoming & memorable.

This opportunity is ideal for someone with a solid background in customer service and administration who genuinely loves helping people, loves working within a back of house role with a lot of variety throughout the day, and thrives in a rapid‐paced, guest‐focused setting.

Job Description

What You'll Be Doing

You will be at the heart of our guest experience, with responsibilities including:




Responding to phone calls, emails, online booking requests and front office administrative duties
Processing tour company, group and education bookings using our online booking systems
Working closely with ourTicketing team to ensure smooth check‐in experiences for groups
Managing all education bookings and related enquiries

Desired Skills and Experience

What We're Looking For

To succeed in this role, you will demonstrate:
Strong customer service skills and a genuine passion for helping others
Clear, confident communication with a wide range of internal and external stakeholders
Experience using electronic booking or reservation systems (or the confidence to learn quickly)
The ability to stay calm and professional under pressure
Adaptability and a team‐orientated approach
Ability to work independently, while also collaborating effectively within theteam environment

If this sounds like your next great opportunity at Scenic World, we would love to hear from you

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