Urgent Customer service vacancy in Western Sydney!

Your recent company is a well-known established business in Western Sydney looking to hire a Customer service & Warranty officer.

Your new role will include but not be limited to:

Warranty Claims Management
Handle after-purchase repair requests and warranty claims in compliance with company policies.
Assess issues, conduct investigation & damage evaluations.

Repair Coordination:
Arrange technician service runs and manage customer appointment bookings
Liaise with repair agents to arrange inspection and repair
Follow up on service outcomes and promptly update customer and stores
Investigate complex issues and collaborate with manager to achieve the best solution
Track service parts and monitor repair progress to ensure timely resolution.
Communicate with manufacturers regarding service quality issues




Identify recurring issues and suggest improvement to warranty policies or repair processes

Customer support:
Service as the primary point of contact for warranty and repair enquiries via phone and email
Resolve escalated customer complaints with a solutions-oriented approach
Maintain detailed records of all communications in the system

What you'll need to succeed

A similar experience would be ideal. Transparent communication and an ability to deal with multiple stakeholders is a must.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a recent position, please contact us for a confidential discussion about your career.

📌 Customer Service & Warranty Officer Wetherill Park
🏢 Hays Recruitment
📍 Wetherill Park