Senior Workforce Coordinator
Lead Workforce Operations, within the Hospitality Sector, Across Major Clients and Events
Are you an experienced workforce professional who thrives on solving operational challenges, building strong stakeholder relationships, and leading high-performing teams?
We are seeking an experiencedSenior Workforce Coordinatorto play a pivotal role in delivering workforce solutions across a diverse portfolio of clients.
This is an opportunity to take ownership of workforce planning, personnel deployment, client engagement, and operational outcomes while supporting and mentoring a team of coordinators.
Working within a quick-paced environment, you'll be responsible for ensuring workforce requirements are met, service standards are maintained, and both clients and employees receive an exceptional experience.
What You'll Be Doing
Leading workforce planning and staff deployment across multiple sites and clients
Developing workforce strategies to meet changing operational demands
Managing complex rostering requirements and workforce forecasting
Building and maintaining strong relationships with key stakeholders
Supporting and mentoring Workforce Coordinators and team members
Monitoring workforce KPIs, fill rates, utilisation, and service delivery outcomes
Managing escalations and delivering solutions to workforce challenges




Collaborating with recruitment teams to ensure strong talent pipelines
Driving operational efficiencies and continuous improvement initiatives
Ensuring compliance with employment legislation, awards, and company policies
What We're Looking For
Proven experience in workforce planning, rostering, scheduling, recruitment coordination, or workforce management
Strong leadership capability with the ability to mentor and support others
Exceptional organisational and time management skills
Experience managing competing priorities in a fast-paced environment
Strong stakeholder and client relationship management skills
High attention to detail and problem-solving ability
Confidence working with workforce management systems and reporting tools
Advanced communication skills and a proactive approach
Calm under pressure - experience in high pressure crisis environments
What's In It For You?
Opportunity to take ownership of a key operational function
Exposure to major clients, projects, and workforce operations
Career progression into Workforce Management and Operations leadership
Supportive team workplace with strong leadership
Market-competitive salary package and company benefits
Opportunity to make a genuine impact on business performance
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📌 Senior Workforce Coordinator (Melbourne)
🏢 Pinnacle People
📍 Melbourne