Are you an experienced freight and logistics professional with a passion for customer service and team leadership?
We are seeking a motivated and hands‐onFAK Customer Service Supervisorto lead a customer service team within a busy freight and logistics operation in Victoria.
This is an exciting opportunity for someone who understands Freight All Kinds (FAK) operations, thrives in a fast‐paced environment and enjoys developing people while ensuring operational excellence.
FAK Customer Service Supervisor
Location: Altona- Full-time Opportunity
Are you an experienced freight and logistics professional with a passion for customer service and team leadership?
We are seeking a motivated and hands‐onFAK Customer Service Supervisorto lead a customer service team within a busy freight and logistics operation in Victoria.
This is an exciting opportunity for someone who understands Freight All Kinds (FAK) operations, thrives in a fast‐paced environment and enjoys developing people while ensuring operational excellence.
About the Role
Reporting to the National FAK Manager, you will oversee the day‐to‐day operations of the FAK Customer Service team, ensuring high standards of customer service, operational accuracy and efficiency.
You will play a key role in leading and mentoring team members, managing customer escalations, coordinating freight activities and working closely with internal departments to ensure the smooth movement of freight.
Key Responsibilities
Lead, mentor and support the FAK Customer Service team, driving performance and a positive team culture.
Oversee daily customer service operations,



ensuring enquiries are handled professionally and efficiently.
Act as the escalation point for complex customer enquiries, complaints and service issues.
Monitor bookings, freight documentation and shipment processing to ensure accuracy.
Coordinate with transport, warehouse and depot teams to ensure efficient freight movements.
Oversee container collection schedules, export cargo receivals and pack/unpack planning.
Ensure accurate freight records, reporting and compliance with company procedures.
Identify opportunities for continuous improvement and improved operational efficiencies.
Manage team rosters, training, onboarding and ongoing development.
About You
To be successful in this role, you will ideally bring:
MUST HAVE 2–3 years' experience in FAK
Previous supervisory or senior‐level experience, ideally at least 12 months.
A strong understanding of FAK operations, freight documentation and supply chain processes.
Experience managing customer escalations and resolving operational issues.
Strong leadership, communication and relationship‐building skills.
Excellent organisational skills and attention to detail.
Confidence using freight management systems
Intermediate to advanced Microsoft Office skills.
A proactive, solutions‐focused attitude with the ability to work under pressure.
Why Apply?
Opportunity to step into a leadership role within an established freight operation.
Be part of a team-oriented and supportive team environment.
Opportunity to develop your leadership and operational management skills.
Play an important role in driving customer service and operational performance.
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📌 Fak Supervisor (Melbourne)
🏢 E L Workforce
📍 Melbourne