Overview
We're looking for aBusiness Analyst, to join our Retirement Solutions team.
In this role, you'll play a key part in maintaining the integrity of our insurance products and services by investigating complex enquiries, analysing data, supporting product changes, and driving continuous improvement initiatives.
You'll work closely with operational, technology and client stakeholders to ensure high-quality outcomes for our clients and members.
Melbourne location preferred
12 month fixed term contract
What you'll be doing
Investigate and resolve complex insurance, product and data-related enquiries, ensuring accurate outcomes and an exceptional client experience.
Analyse insurance products, business rules and member data to identify issues, support resolution activities and recommend improvements.
Collaborate with internal teams, technology partners and clients to deliver product enhancements, system changes and insurance-related transitions.
Participate in testing activities for system releases, patches and enhancements to ensure solutions meet business requirements and quality standards.
Support internal and external audit activities, quality assurance processes and compliance obligations, maintaining adherence to regulatory and governance requirements.
Work proactively with peers and stakeholders to identify, prevent and resolve service integrity issues while contributing to a collaborative team environment.
Assist in continuous improvement initiatives, strengthening processes, controls and reporting to enhance operational effectiveness and risk management.
What we're looking for
Experience within superannuation, insurance administration or broader financial services environments.
Knowledge of insurance products and associated business rules, ideally within the superannuation industry.




Experience in business analysis, data analysis or problem-solving roles involving complex reporting and investigations.
Confidence using data analysis tools to interpret information, identify trends and support decision-making.
Strong attention to detail, stakeholder management and organisational skills, with the ability to manage multiple priorities.
Some of our Employment Benefits
FlexiWorks – enabling our employees to work in the office and at home
Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
Talent Referral Program
Salary Sacrificing via Superannuation
Employee Assistance Program
Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
Novated Car Leasing
Culture at MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively.
We encourage, support and value the various talents and perspectives of our people and promote a adaptable and blended work environment where our people can thrive, and their wellbeing is supported.
We know that diversity drives better client outcomes, continuous improvement, and growth.
Be part of our company and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
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📌 Business Analyst, Service Integrity & Resolution (Melbourne)
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