About the role
Snowy River Caravans Adelaide is seeking a dedicatedService Advisorto join our team in Valley View, SA.
This is afull-time positionthat plays a crucial role in delivering exceptional customer service and support within our automotive trades operation, specifically in the recreational vehicle sector.
As a Service Advisor, you will be the vital link between our valued customers and our technical service team, ensuring every interaction reflects our commitment to quality and customer satisfaction.
This role is instrumental in building lasting relationships with our clients and maintaining Snowy River Adelaide's reputation as a trusted service provider in the industry.
Key responsibilities
Greeting customers and conducting a thorough needs assessment to understand their vehicle service requirements
Preparing accurate work orders and service quotes based on customer needs and vehicle specifications
Scheduling appointments efficiently to optimise workflow and minimise customer wait times
Communicating with customers regarding service progress, estimated completion times and any additional recommendations
Explaining technical work and associated costs in a clear, professional manner that customers can easily understand
Processing customer payments, invoicing and maintaining accurate service records and documentation
Coordinating with technicians to prioritise work and resolve any service-related issues
Managing customer follow-ups and warranty claims in accordance with company policy
Maintaining a professional and welcoming reception area and service department
Building customer loyalty through exceptional communication, product knowledge and problem-solving
What we're looking for




Proven experience as a Service Advisor or similar customer-facing role within the automotive industry, ideally with experience in recreational vehicles or specialist vehicle servicing
Car dealership advisor experience is very fitting for this role
Strong communication and interpersonal skills with the ability to build rapport with customers from diverse backgrounds
Excellent organisational skills with the ability to manage multiple customer enquiries and work orders simultaneously
Proficiency with service management software and computerised appointment scheduling systems
Solid understanding of vehicle maintenance, service procedures and automotive terminology
Customer service orientation with a genuine commitment to customer satisfaction and problem resolution
Ability to work independently and as part of a team in a fast-paced service environment
Strong numeracy skills and attention to detail when processing invoices and maintaining records
Professional appearance and demeanour appropriate for a customer-facing role
Preferably, knowledge of recreational vehicle specifications, maintenance requirements and industry standards
A valid driver's licence is desirable
What we offer
At Destiny RV SA Pty Ltd, SA's Snowy River Caravans store, we are committed to creating a supportive and rewarding workplace for all employees.




We offer competitive remuneration reflecting your experience and skills, along with the opportunity to work within a growing business in the recreational vehicle sector.
Our team benefits from a skilled work environment, access to ongoing training and development opportunities to enhance your technical knowledge and customer service skills, and the chance to advance your career within a well-established automotive trades company.
We foster a culture of collaboration, respect and continuous improvement, where your contribution is valued and your professional growth is supported.
We also provide a positive work-life balance and a team-oriented atmosphere where your dedication to customer service is genuinely appreciated.
About us
Destiny RV SA Pty Ltd is a respected provider of recreational vehicle services in South Australia, specialising in comprehensive servicing, maintenance and customer support for RV enthusiasts.
With a strong reputation built on reliability, expertise and genuine customer care, we have established ourselves as a trusted partner for RV owners seeking professional servicing and advice.
Our team comprises skilled technicians and dedicated service professionals who are passionate about maintaining the highest standards in vehicle care and customer satisfaction.
We pride ourselves on our technical knowledge, quality workmanship and commitment to understanding the unique needs of recreational vehicle owners.
At Destiny RV SA, we believe that exceptional service extends beyond the workshop—it's about building lasting relationships with our customers and supporting them throughout their RV ownership journey.
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📌 Service Advisor (Adelaide)
🏢 Destiny RV SA
📍 Adelaide