Keysborough, VIC | Permanent Full-Time | $70,000–$75,000 + Super
Adecco is partnering with a well-established and growing supplier within thebuilding products and fasteners industryto recruit a customer-focusedCustomer Service Representative.
Based at our client's modern head office in Keysborough, this is afully onsite role, 5 days per week, working closely with customers and internal teams to manage orders, enquiries and delivery updates.
About Us
Our client is awell-established, Australian-owned business operating within the building, construction and industrial products sector.
They are a leading manufacturer and importer of fastening solutions and supply an extensive range of screws, construction fasteners, anchors, adhesives, hardware and related building products.
With a long history in the Australian fastening industry, the business has built a strong reputation forproduct quality, innovation, technical expertise and high levels of customer service.
They work closely with customers across the building and construction industries, including steel frame manufacturers, suppliers and home builders.
Responsibilities
Permanent full-time, 38-hour week
100% onsite in Keysborough, 5 days per week
7:00am – 3:30pm
8:30am – 5:00pm
Salary: $70,000–$75,000 + super, depending on experience
Hours & Salary
Permanent full-time, 38-hour week
100% onsite in Keysborough, 5 days per week
Two shift options available:7:00am – 3:30pm
8:30am – 5:00pm
Salary: $70,000–$75,000 + super, depending on experience
What you'll be doing
As a key member of the Customer Service team, you will:
Manage inbound customer enquiries viaphone, email and face-to-face
Process customer orders accurately into the internal system




Assist customers withproduct, order, availability and delivery enquiries
Provide updates regarding order status and expected delivery timeframes
Liaise with internal sales, warehouse and operations teams
Follow up customer queries and ensure issues are resolved promptly
Maintain accurate customer and order information
Assist with general administration and customer service duties
Work collaboratively with the wider team to deliver a high level of customer service
Your Profile
We're looking for someone who isfriendly, organised, reliable and genuinely enjoys helping customers.
Ideally, you will have:
Previous experience incustomer service, sales support, administration or order processing
Robust verbal and written communication skills
A confident and professional phone manner
Strong attention to detail and accurate data entry skills
Good computer skills and the ability to learn new systems
Excellent organisation and time-management skills
A proactive, hands-on approach
The ability to work effectively within a busy team environment
Previous experience withinbuilding products, fasteners, hardware, trade supplies, warehousing or a similar industrywould be advantageous but is not essential.
What's on offer
$70,000–$75,000 + super
Permanent, full-time employment
Choice of7:00am–3:30pm or 8:30am–5:00pm shift
Modern Keysborough head office
Established and growing industry business
Supportive and positive team culture
On-the-job training and ongoing support
Opportunity to build your product and industry knowledge
Contact
If you're a customer-focused professional looking for a stable, full-time opportunity with an established and growing business, we'd love to hear from you.
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📌 Customer Service Representative (Melbourne)
🏢 Adecco Australia Group
📍 Melbourne