You'll be one of the first people our customers speak with, which means you'll play an significant part in making every interaction count.
You'll handle inbound customer enquiries, listen carefully and understand what the customer needs, provide clear, accurate information and solutions with empathy and professionalism, navigate multiple systems while maintaining accurate customer records, take ownership of enquiries and work towards resolution, work collaboratively with your colleagues and leaders, and deliver against customer experience, quality, compliance and performance expectations.
Key responsibilities
Handle inbound customer enquiries
Provide clear, accurate information and solutions with empathy and professionalism
Navigate multiple systems while maintaining accurate customer records
Take ownership of enquiries and work towards resolution
Work collaboratively with your colleagues and leaders
Deliver against customer experience, quality, compliance and performance expectations
About you
Strong communication and active-listening skills
Confidence using computers and learning recent systems
Good problem-solving skills and sound judgement
Strong attention to detail
Experience from retail, hospitality, customer service or other people-facing environments can be a great foundation for this role




Comprehensive paid training to help you feel confident before taking customer interactions
Ongoing coaching and development as you grow in the role
Clear career pathways into areas such as Subject Matter Expertise, Team Leadership, Training, Quality, Workforce Management, Talent and Operations
Recognition for great work, individually and as part of the team
A supportive, inclusive team environment where different backgrounds and experiences are welcomed
Regular team engagement and recognition activities
A convenient Melbourne CBD location, close to public transport
Potential hybrid working around 3-6 months post training, subject to performance, attendance and business requirements
Paid Parental Leave – Supporting you and your family with paid parental leave, in line with company policy
Employee Assistance Program (EAP) – Access to confidential wellbeing and support services through our EAP
Health, Safety & Wellbeing – A workplace committed to your health, safety and wellbeing
Novated Leasing – Access to company car leasing options, subject to eligibility and company policy
Monthly Team Activities – Regular team activities designed to keep our people connected and engaged
Learning & Development – Access to self-paced learning tools and resources to support your ongoing professional development
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📌 Customer Support Associate (Melbourne)
🏢 Tech Mahindra
📍 Melbourne