Service Scheduler & Administration Coordinator
Love organisation?
Thrive in a fast-paced environment?
Enjoy connecting people, solving problems, and making things happen?
AtFire Watch Safety Results Group (FWSR), we're not just scheduling jobs.
We help protect businesses, facilities, and communities through industry-leading fire protection and safety services across Victoria and regional Australia.
We're looking for an energetic, organised and customer-focusedService Scheduler & Administration Coordinatorto become the hub of our operations team.
You'll be the person who keeps our technicians moving, our customers informed, our systems accurate, and our service delivery running like clockwork.
If you love variety, enjoy working with people, and get satisfaction from bringing order to chaos, we'd love to hear from you.
What's the role?
No two days are the same.
One minute you'll be scheduling technicians across multiple regions, the next you'll be coordinating urgent customer requests, supporting compliance reporting, preparing service documentation, or helping optimise operational workflows.
You'll work closely with our technicians, managers, customers, subcontractors, and support teams to ensure services are delivered safely, efficiently, and on time.
What you'll be doing
Service Scheduling & Coordination
Planning and coordinating technician schedules
Managing service, maintenance, inspection and reactive work bookings
Optimising technician utilisation and travel efficiency
Coordinating subcontractors and external service providers
Monitoring upcoming compliance and maintenance schedules




Managing scheduling conflicts and finding practical solutions
Ensuring customer commitments and deadlines are achieved
Customer Experience
Being a key point of contact for customers
Responding to enquiries and service requests
Confirming appointments and communicating schedule changes
Building strong customer relationships
Supporting an exceptional customer experience
Resolving issues and escalating concerns when required
Administration & Systems
Creating and managing work orders
Maintaining accurate customer and asset records
Supporting invoicing, reporting and documentation processes
Preparing operational reports and service information
Maintaining data accuracy within business systems
Supporting continuous improvement initiatives
Why join FWSR?
We're serious about safety and service, but we also know work should be rewarding, supportive, and enjoyable.
What we offer
A supportive and collaborative team environment
Opportunities for skilled growth and development
Meaningful work that helps protect people and property
A business that genuinely values its employees
Modern systems and technology
Career pathways within a growing organisation
Employee wellbeing and psychosocial health focus




Recognition for initiative and performance
A culture built on respect, accountability and teamwork
What we're looking for
You'll be successful if you're:
Highly organised and proactive
Comfortable juggling multiple priorities
A natural problem solver
Customer-focused and professional
Calm under pressure
A strong communicator
Detail-oriented and accurate
Positive, adaptable and team-focused
Essential Experience
Experience in scheduling, service coordination, administration, customer service, or operational support.
Strong Microsoft Office skills.
Excellent organisational and time management skills.
Strong written and verbal communication.
Ability to work independently and within a team environment.
Highly Regarded
Experience using Uptick or similar service management software.
Experience within fire protection, facilities management, trades, maintenance, construction or field service industries.
Experience coordinating mobile workforces or technicians.
Business Administration qualifications.
Our Commitment to Wellbeing
At FWSR, we recognise that healthy workplaces go beyond physical safety.
We are committed to creating a workplace that supportspsychological safety, respect, inclusion and wellbeing.
We actively encourage open communication, manageable workloads, positive working relationships and a culture where employees feel safe to speak up, contribute ideas, and seek support when needed.
We want our people to succeed, both professionally and personally.
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📌 Service Scheduler & Administration Coordinator (Melbourne)
🏢 FWSR Group
📍 Melbourne