Entyce Food Ingredients () is a growing, Australian-owned food importer/exporter, manufacturer and distributor.
We supply foodservice, QSR franchises, national supermarkets, meal-kit providers and multinational food operators, with manufacturing sites at Carrum Downs and Dandenong South.
The business is expanding, so we're adding a Customer Service Representative to our experienced team at our Scoresby head office for an immediate start.
About the role
Reporting to the General Manager – Operations & Technical, you'll be the link between our customers, warehouses and logistics partners.
Your job is to make sure orders are delivered in full and on time.
This is a full-time, on-site role at Scoresby — hands‐on and rapid‐paced, suited to someone organised who enjoys solving problems and building strong business relationships.
Key responsibilities
Process customer orders accurately, working to warehouse and logistics cut‐off times
Communicate clearly and promptly with customers, warehouses and third‐party logistics providers
Track orders to make sure customer requirements are met, with delivery in full and on time (DIFOT)
Identify issues that could affect order fulfilment, escalation them and help resolve them
Review transport and warehousing invoices each week for accuracy
Build effective working relationships with internal teams and external providers
Handle daily administration and support the wider team as needed
About you
Proven experience in B2B customer service, order processing or client service — FMCG, food or logistics experience is highly regarded
Strong phone manner and active listening skills
Advanced Microsoft 365 skills (Excel, Outlook, Teams); ERP/CRM experience required, with Oracle NetSuite a strong advantage
High attention to detail and accuracy with data entry and invoices
Ability to multi‐task, prioritise and meet tight deadlines
Excellent written and verbal communication skills
A supportive, experienced team
Real opportunities for professional growth as we expand
Modern Scoresby offices and amenities
An inclusive workplace that values diversity, culture and perspectives
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