Bethesda Health Care is seeking an experienced Patient Services Supervisor to join our Patient Services team.
Based on the banks of the Derbarl Yerrigan Swan River, the organisation is recognised for its commitment to high quality care, strong values, and a team-oriented culture.
About the Role
Reporting to the Manager Patient Services, this position oversees the day-to-day operations of the Patient Services team to ensure efficient, accurate and patient centred admission services.
The role provides frontline support, maintains data integrity, ensures compliance with privacy and health fund requirements, and contributes to a positive patient and consumer experience.
This is a hands‐on supervisory position that supports staff performance, workflow management and service consistency.
About You
We are seeking a candidate with demonstrated capability in a similar hospital-based patient services role, with strengths in team coordination, customer service and operational problem solving.
Demonstrated commitment to upholding and integrating the values of Bethesda Health Care
Sound knowledge of health privacy legislation and admission procedures
Proven ability to lead a team and manage a busy front‐line environment
High‐level interpersonal and communication skills
Skilled user of hospital information systems and the Microsoft Office suite
Strong attention to detail, time management, and problem‐solving abilities
Commitment to exceptional customer service and patient care
Previous experience in a supervisory role within a hospital or health services environment
Certificate II or III in Business or similar
Experience using hospital patient management or electronic rostering systems
Why Join Us
Supportive, modern workplace environment
Salary packaging benefits: Up to $15,900 for mortgage, rent, or living expenses plus an additional $2,650 for meals and entertainment
Access to Sonder - Employee Wellbeing Platform and EAP Alternative, providing 24/7 personalsafety, medical and mental health support
Convenient access to parking and public transport
Discounted staff meals
Requirements and Eligibility
Candidates must have full Australian working rights, a current National Police Clearance and a valid WWC check.
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