Full-Time | Warrnambool, Victoria
$***** per hour plus superannuation and applicable award entitlements
About CapacityPlus
CapacityPlus is a well-established private allied health practice with offices in Warrnambool and Melbourne.
We provide professional, accessible and person-centred services to people of all ages and backgrounds across metropolitan and regional Victoria.
Our Warrnambool office supports a growing multidisciplinary team and works across a diverse range of referral pathways, including community, NDIS, TAC, WorkSafe, medico-legal and other funded services.
About the Role
We are seeking an organised, proactive and experiencedPractice Managerto coordinate the day-to-day administration and operations of our Warrnambool office and across CapacityPlus.
Reporting to the Chief Operations Officer, you will help ensure that clients, families, referrers and clinicians receive timely, accurate and professional support.
You will coordinate local workflows, maintain efficient administrative systems and help deliver a welcoming and consistent experience across the practice.
This is a hands-on role combining client service, clinician support, office coordination and practice administration.
You will work with a high level of autonomy within established policies and procedures, taking responsibility for the quality and timeliness of your work.
You will also provide administrative and operational support to CapacityPlus team members working from other locations when required.
Key Responsibilities
Coordinate the daily administration and operation of the Warrnambool office
Manage client intake, appointments,



waitlists, reminders, cancellations and follow-up requirements
Provide professional and responsive communication to clients, families, referrers, funding bodies and other stakeholders
Support clinicians with appointments, documentation, correspondence, report distribution and service coordination
Prioritise competing administrative demands and resolve routine operational issues
Maintain accurate client, referral, appointment and financial records
Coordinate room hire enquiries, tours and onboarding for external practitioners and organisations
Oversee office supplies, equipment, maintenance, contractors and shared facilities
Monitor the presentation, safety and functionality of the Warrnambool office
Maintain office procedures, checklists and shared administrative resources
Support confidentiality, privacy, records management, document control and service improvement processes
Identify issues early and elevate clinical, financial, safety or employment matters appropriately
About You
You will be a dependable and approachable administrator who enjoys creating order, solving practical problems and supporting people.




You will be comfortable managing interruptions and competing priorities while maintaining accuracy, confidentiality and a high standard of client service.
To be successful in this role, you will have:
Relevant administrative experience, a relevant qualification, or equivalent demonstrated skills and experience
Solid organisational, administrative and problem-solving skills
Highly developed written and verbal communication skills
The ability to work autonomously and take responsibility for the quality and timeliness of your work
A professional, respectful and client-focused approach
Strong attention to detail and the ability to manage competing priorities
A current Police Check and Working with Children Check, or willingness to obtain both
A positive, friendly and professional outlook
Experience with appointment management, client intake, healthcare records, Microsoft 365 or client relationship management software would be highly regarded.
Previous experience in allied health, healthcare, disability, NDIS or another client-focused service environment is desirable but not essential.
What We Offer
A full-time position based in Warrnambool
A varied role with genuine responsibility and autonomy
The opportunity to support a growing multidisciplinary allied health team
A welcoming, professional and person-centred work environment
A starting rate of$***** per hour, plus superannuation and applicable award entitlements
Annual remuneration reviews
Opportunities for advancement based on performance, experience and increased responsibilities
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📌 Practice Manager (Warrnambool)
🏢 CapacityPlus
📍 Warrnambool