As a Customer Service Officer at Hume Housing, you'll be the welcoming face and voice of Hume Community Housing.
You'll provide outstanding customer service by responding to enquiries via phone, email and face-to-face, ensuring every interaction is skilled, empathetic and solution focused.
This is a full time role on a 12 month maximum term contract based across our Maitland and Raymond Terrace Offices.
KEY RESPONSIBILITIES:
Respond to customer enquiries via phone, email and in person
Provide accurate information regarding housing services and tenancy matters
Triage enquiries and direct customers to the appropriate team
Process customer requests and maintain accurate records
Support rental payment enquiries and general administration
Work collaboratively with internal teams to ensure timely resolution of customer enquiries
Deliver positive customer experience with every interaction
REQUIREMENTS:
Current Police Check
Working with Children Check
NDIS Worker Screening Check
Previous customer service experience (phone, email and face-to-face)
WHY WORK WITH US?
As a leading community housing provider Hume houses 1 in every **** NSW residents.
We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW.




We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community's needs.
From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.
We are diverse, dedicated, fun and flexible.
We welcome those who share our values and our purpose of providing people with opportunities to prosper.
Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector.
We also offer:
Salary packaging
Access to EAP Counselling Service
Additional Leave
Hume Community Housing is committed to a workplace where our team members prosper, and diversity and inclusion are a valued part of our vibrant and connected working community.
We encourage and welcome applications from all people including people with a disability, Aboriginal and Torres Strait Islanders, LGBTQIA, older people, and people from culturally and linguistically diverse backgrounds.
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📌 Customer Service Officer (New South Wales)
🏢 Hume Community Housing
📍 New South Wales