Ibis Information Systems Pty Ltd - Ringwood VIC
At Ibis Information Systems, we empower government organisations to make better decisions through smarter financial planning, modelling and reporting.
Our technology helps councils and other government organisations improve financial planning, strengthen decision-making and better understand their financial future.
We are a growing SaaS business with a strong focus on customer outcomes, continuous improvement and making a meaningful difference to the communities our customers serve.
About the Role
We are looking for an experienced and highly organised Business Support Officer to join our team on a part-time basis.
This is a varied role that combines bookkeeping, financial administration, management support and business administration.
You will play an important role in keeping key financial and administrative activities accurate, organised and on track, while providing trusted support to our leadership team.
A significant component of the role is hands-on bookkeeping within Xero, including reconciliations, accounts receivable and payable, debtor follow up, maintaining accurate financial records and supporting month-end activities.
You will also provide administrative support across the business, including client onboarding, documentation, contracts, filing, systems and general support to the Leadership Team.
This role would suit someone who is commercially minded, highly organised and detail-focused, enjoys variety and takes pride in getting things right.
What You'll Be Doing
Manage day-to-day bookkeeping activities within Xero
Reconcile bank accounts, credit cards and balance sheet accounts




Maintain accurate financial records and supporting documentation
Support month-end preparation and financial reporting
Process and review financial transactions for accuracy
Support accounts payable, including supplier records, bills and reimbursements
Monitor outstanding invoices and proactively follow up overdue accounts
Assist with BAS preparation in collaboration with our external accountant
Identify opportunities to improve financial and bookkeeping processes
Business Support
Provide reliable and professional administrative support to the Leadership Team
Assist with the preparation, formatting and coordination of business documents, contracts and agreements
Support client onboarding, including documentation and administrative set-up
Maintain organised and accessible digital filing and information systems
Prepare correspondence, reports, presentations and other business documentation
Coordinate and follow up administrative activities to ensure tasks are completed within required timeframes
Provide general business and office support as required
Identify opportunities to improve administrative processes, systems and workflows
About You
You will be someone who takes ownership of your work,



is comfortable working independently and can confidently manage competing priorities.
You will bring:
Demonstrated experience in bookkeeping, accounts administration or a similar role
Strong practical experience with Xero
Experience with bank and account reconciliations and accounts receivable/payable
Strong attention to detail and a high level of accuracy
Excellent organisational and time management skills
Professional written and verbal communication skills
The ability to manage confidential financial and business information with discretion
A proactive approach to identifying and improving processes
The ability to work independently while being a collaborative member of the team
A professional, reliable and customer-focused approach
Experience supporting a Leadership Team or working within a professional services, technology or SaaS environment would be highly regarded.
Our Values
At Ibis, our values guide how we work:
We seek to understand
We listen, ask good questions and take the time to understand what is needed.
We are a learning organisation
We continuously improve, share knowledge and help ourselves and others grow.
We act for the better
We look for solutions that create positive and lasting outcomes for our customers, our business and our communities.
This is an opportunity to join a growing technology business where your contribution will be visible and valued.
You'll work closely with our leadership team and have the prospect to contribute across finance, administration, systems and business processes.
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📌 Business Support Officer (Melbourne)
🏢 Ibis Information Systems
📍 Melbourne