Customer Service Representative – Office Furniture
We are seeking acustomer-focused, detail-oriented Customer Service Representativeto join our Townsville team, specializing in responding to online enquiries, preparing quotes, and processing orders.
You'll be joining adynamic, talented, and supportive teamthat thrives on collaboration, problem-solving, and delivering the best outcomes for our customers.
We share ideas freely, celebrate wins together, and are always looking for ways to improve and grow as a team.
The Company:
Established in **** Empire boasts over 40 years' experience in the supply and installation of office furniture to businesses throughout Australia.
Over this time, we've developed a deep understanding of not just the business furniture market, but also what our customers' changing needs are.
Empire services many high profile corporate, government departments, local and regional business customers, and the home office market.
We are proud to say we have a considerable number of loyal customers whom we have worked with over many years to provide the best solutions to their office furniture needs.
Our skilled and well-trained staff are focused on exceeding our customers' expectations.
At Empire, our people drive our culture by striving for excellence and living our values: Customer First, Expertise, Integrity, Quality, Collaboration & Empowerment.
The Role:
We are seeking acustomer-focused, detail-oriented Customer Service Representativeto join our Townsville team, specializing in responding to online enquiries, preparing quotes, and processing orders.
You'll be joining adynamic, talented,



and supportive teamthat thrives on collaboration, problem-solving, and delivering the best outcomes for our customers.
We share ideas freely, celebrate wins together, and are always looking for ways to improve and grow as a team.
The Company:
Established in **** Empire boasts over 40 years' experience in the supply and installation of office furniture to businesses throughout Australia.
Over this time, we've developed a deep understanding of not just the business furniture market, but also what our customers' changing needs are.
Empire services many high profile corporate, government departments, local and regional business customers, and the home office market.
We are proud to say we have a considerable number of loyal customers whom we have worked with over many years to provide the best solutions to their office furniture needs.
Our skilled and well-trained staff are focused on exceeding our customers' expectations.
At Empire, our people drive our culture by striving for excellence and living our values: Customer First, Expertise, Integrity, Quality, Collaboration & Empowerment.
The RoleYou'll be the first point of contact for our customers, ensuring they receive prompt, accurate, and friendly service.
Your responsibilities will include:




Responding to email and enquiries in a timely and professional manner
Preparing accurate and competitive quotes based on customer needs
Processing online orders and ensuring all details are correct before dispatch
Liaising with suppliers, warehouse, and delivery teams to ensure smooth order fulfilment
Following up on quotes to convert opportunities into sales
Maintaining accurate customer records in our CRM system
Providing product information, availability, and delivery timelines to customers
Supporting the sales team with administrative and service tasks
About YouWe're looking for someone who is:
Customer-focused – passionate about delivering great service and building relationships
Organised & detail-driven – able to manage multiple tasks without missing the small stuff
Tech-savvy – comfortable using CRM systems, email, and Microsoft Office (experience with eCommerce platforms like WooCommerce is an advantage)
A strong communicator – clear, friendly, and skilled in both written and verbal communication
Proactive – able to follow up leads, resolve issues, and take ownership of tasks
Preferred experience:
Previous experience in a customer service, sales support, or admin role (ideally in retail, eCommerce, or similar)
Exposure to quoting and order processing
Knowledge of office furniture products is a bonus but not essential – full training provided
Benefits:
Employee discount
Professional development assistance
Work-life balance
Referral Program
Recognition & Milestone Initiatives
Work with a market leader in the industry
#J-*****-Ljbffr

📌 Customer Service Representative – Office Furniture (Townsville)
🏢 Empire Office Furniture
📍 Townsville