Operations & Service Coordinator - Plumbing Services
Our client is a well-established plumbing business based inNorth Coburg, providing maintenance plumbing and Owners Corporation services for over 30 years.
Due to continued business growth and increasing demand from existing and new clients, we are seeking an experiencedOperations & Service Coordinatorto join the team.
This is a newly created position working alongside another Operations & Service Coordinator, five tradespeople, the Director, and office staff to support the efficient delivery of maintenance and project work.
About the Company
Our client is a well-established plumbing business based inNorth Coburg, providing maintenance plumbing and Owners Corporation services for over 30 years.
Due to continued business growth and increasing demand from existing and new clients, we are seeking an experiencedOperations & Service Coordinatorto join the team.
This is a newly created position working alongside another Operations & Service Coordinator, five tradespeople, the Director, and office staff to support the productive delivery of maintenance and project work.
About the Role
This is afull-time, office-based positionlocated in North Coburg.
You will play a key role in coordinating day-to-day operations, scheduling jobs, managing workflow throughAroflo, and ensuring exceptional service delivery to customers.
Working closely with the Director, field staff, customers, and suppliers, you will help keep operations running smoothly while providing high-level administrative and operational support.
If you're an experienced Aroflo user looking to join a growing business where you can make a genuine impact, we'd love to hear from you.
Key Responsibilities
Manage incoming customer enquiries via phone and email




Schedule and allocate jobs to technicians
Enter and maintain work orders, quotes, and client information in Aroflo
Monitor job progress and ensure accurate completion of documentation
Review completed jobs, including labour, materials, photos, and notes
Prepare and issue invoices
Coordinate subcontractors and permit requirements where required
Liaise with customers, suppliers, and field staff
Provide ongoing administrative and operational support
Identify opportunities to improve systems and processes
Skills & Experience
Previous experience in a Service Coordinator, Operations Coordinator, Scheduler, or Administration role
Aroflo experience is essential
Experience within plumbing, electrical, construction, maintenance, or other trade-based industries
Strong Microsoft Office skills
Excellent organisational and time management skills
Strong communication and customer service skills
Ability to prioritise and manage multiple tasks in a fast-paced environment
High attention to detail and problem-solving ability
Positive, proactive, and team-focused approach
What's on Offer
$80,000 - $90,000 + Super (negotiable based on experience)
Monday to Friday, 8:00am - 4:00pm
Full-time office-based role in North Coburg
Newly created position due to continued business growth
Work alongside an experienced Operations & Service Coordinator
Supportive and collaborative team environment
Stable long-term opportunity with an established business
Varied role offering a mix of coordination, scheduling, administration, and customer service
Our client is committed to building a workforce that reflects the communities and customers we serve.
We are committed to achieving an inclusive workforce.
We stronglyencourage all applications from all backgrounds including the culturally diverse
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📌 Operations & Service Coordinator - Plumbing Services (Melbourne)
🏢 Parkstone HR
📍 Melbourne