Winnunga considers that being Aboriginal and/or Torres Strait Islander is a genuine occupation requirement of this position under Section 42 of the Discrimination Act **** (ACT).
WORKING WITH VULNERALBLE PEOPLE CHECK (WWVPC)
All people employed at Winnunga are required to provide their WWVPC registration, or to carry out a WWVPC pursuant to the Working with Vulnerable People (Background Checking) Act **** (ACT).
about the role
We're on a mission to transform the health and social outcomes of Aboriginal and Torres Strait Islander peoples.
Together, we can empower communities to live healthier, happier, and longer lives.
Are you ready to be part of this journey?
We are seeking Aboriginal and Torres Strait Islander Medical Reception Staff to work across our multiple reception and call centre areas.
On a day-to-day basis these exceptionally professional and committed staff members will be responsible for the following tasks:
greeting our clients and visitors in a welcoming and culturally respectful manner
scheduling, confirming and managing our client appointments
managing inbound and outbound calls
maintaining and updating accurate client records
providing administrative support to other clinical and program staff; and
assisting with other general office duties as required.
selection criteria
We are looking for exceptionally empathetic and resilient people who can:
draw on their deep understanding Aboriginal and Torres Strait Islander people,



communities and cultures to ensure culturally safe interactions
appropriately manage the sensitive information of our clients in line with privacy and confidentiality legislation
communicate clearly in person, over the phone, and in writing
create a welcoming and qualified first impression for our clients
remain patient and calm when dealing with clients in emotional situations.
manage competing priorities effectively with great attention to detail and accuracy
use their sound judgement and common sense in responding to unexpected situations; and
demonstrate integrity and professionalism in every interaction (internal and external).
If this sounds like you and you have a strong desire to directly contribute to closing the health gap for First Nations people, we can offer:
Salary packaging benefits to increase your take-home pay
Free parking near our premises for a stress-free commute
Free gym membership; and
While this role is being offered initially as a 12 month contract, there is a high likelihood it will transition to an ongoing/permanent position for the right candidate.
The National Indigenous Times acknowledges and pays respect to past and present Traditional Custodians and Elders of this nation.
We recognise Aboriginal Community's continuing connection to their lands, waters and stories and acknowledge that sovereignty has never been ceded.
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📌 Medical Receptionist (Canberra)
🏢 NIT
📍 Canberra