Must know Active Directory & Microsoft Office 365
Australian owned and operated global retail brand
Career Progression + Profit Share + Discounts + Hybrid options & more
A vibrant, team oriented culture where we embrace pace and encourage new ideas
Australian Driving License Required
About the Role
The Desktop Services Analysts works in the broader End User Services Team supporting all facets of the Desktop Environment including, but not restricted to: Incident Management, Service Request Management (Add, Moves, Changes), Maintenance, Performance etc, to meet the needs of the Spotlight Retail Group.
As a key contact point, and subject matter expert for IT Desktop support and all related systems, you will perform 1st, 2nd and 3rd level infrastructure desktop support as well as providing on call support for escalated 24/7 incidents on a rotating basis.
You should be able to relate to people at all levels, have a can-do attitude and see problems as opportunities.
In return we'll provide you with the skills and knowledge to succeed - you'll learn current ways of working and be part of a genuinely fast-paced and exciting business.
What You Will Be Doing
Provide 2nd and 3rd level support for Spotlight Retail Group Desktop Services including Support Group, Various Warehouse sites and the Design Studio MacOS support.
Manage logged incidents & service requests to meet agreed SLA objectives
Provide 1st, 2nd and 3rd level support for the Family/Owners Desktop Services
Ensuring Desktop Service is restored promptly and effectively, whilst minimising adverse effect on business operations
Proactively identify, diagnose, document and eliminate Desktop problems that cause or may cause system Incidents
Action relevant service requests including New and Terminated Team Members




Ensure routine checks of IT Infrastructure performance/alerts are performed
About You
You should have at least 3 years' experience in operational support, client facing roles is preferable
Experience in Windows 10 &11- Set-up, administration and troubleshooting including SOE
Experience in the management (creation, deletion and modification) of Users withinActive Directory, Microsoft Office 365 Admin, SCCM, Anti-Virus, PCI tools.
Management of Telecommunications (Cisco Call Manager/UCM – Physical and Soft Phones, Video Conferencing, Touchpoint, NBN, WiFi, VPN
Experience with Microsoft Intune MDM (Windows, iOS and MacOS and Android), Including Enrolment and Application packaging and deployment
Experience in LAN, WAN, Wi‐Fi technologies and the use, deployment, troubleshooting of such technologies.
What's in it for you?
Along with the incredible career- growth opportunity of being part of this supportive team, we can offer you
Great salary base + Super + Profit Share
A culture that rewards initiative and creativity
Centrally located office - South Melbourne
Benefits- team discount, EAP, gym discounts and more
Who We Are
Spotlight Group Holdings ("SGH") is looking to grow their talented, highly entrepreneurial team.
SGH is Australia's largest privately-owned and operated family business, comprising of the Spotlight Retail Group, the Spotlight Property Group, Spotlight Direct Investments and the Spotlight Charitable Foundation.




Comprising of the long term existing iconic brands inSpotlight, AnacondaandMountain Designs, together with the exciting addition ofHarris Scarfe, SRG is acknowledged as the market leaders within the Australian retail Space.
You must have unrestricted working rights in Australia to be considered for this position
Spotlight is a proudly Australian family-owned and operated business with stores throughout Australia, NZ and Asia.
We employ more than 6,700 team members who are dedicated to providing the best quality, service, price and expertise in fabrics, craft and homewares to our millions of customers.
Spotlight's founders gained their passion for retail by working at their family stall at Melbourne's Queen Victoria Market in the early ****'s.
Their strong drive and business acumen led them to opening their first Spotlight store in Malvern in September **** and the brand has grown from strength to strength ever since.
At Spotlight, we truly believe "it's what you make it!" - even your career!
Spotlight is a proudly Australian family-owned and operated business with stores throughout Australia, NZ and Asia.
We employ more than 6,700 team members who are dedicated to providing the best quality, service, price and expertise in fabrics, craft and homewares to our millions of customers.
Spotlight's founders gained their passion for retail by working at their family stall at Melbourne's Queen Victoria Market in the early ****'s.
Their strong drive and business acumen led them to opening their first Spotlight store in Malvern in September **** and the brand has grown from strength to strength ever since.
At Spotlight, we truly believe "it's what you make it!" - even your career!
#J-*****-Ljbffr

📌 Desktop Services Analyst (Melbourne)
🏢 Spotlight
📍 Melbourne