Collections Officer
Job Summary
Help employers navigate payment obligations while contributing to a sustainable workers compensation scheme that supports better outcomes across NSW.
12-month fixed-term opportunity
Hybrid working environment
Build collections, stakeholder management and problem-solving expertise
About the role
Sound financial stewardship helps keep schemes affordable, effective and sustainable for the people who need them.
As a Collections Officer, you'll help employers meet their premium obligations while supporting the long-term sustainability of the Workers Compensation scheme.
You'll work closely with employers, stakeholders and internal teams to resolve outstanding payments, reduce risk and achieve positive customer and business outcomes.
This is an opportunity to develop your expertise in collections, stakeholder management and negotiation while contributing to work that supports employers and workers across NSW.
What you'll be working on
Manage a portfolio of employer accounts and take proactive action to improve payment outcomes
Engage with employers to understand payment challenges and agree on sustainable solutions
Identify, assess and manage collection risks to support scheme sustainability
Resolve customer enquiries and complaints professionally, balancing customer needs with commercial outcomes
Work across teams and stakeholders to deliver timely and effective debt recovery strategies
Monitor account performance, analyse information and recommend appropriate collection actions
Contribute to continuous improvement initiatives that enhance customer experience and operational effectiveness
What you'll bring
Experience in collections, credit management, accounts receivable or a similar customer-focused environment
Ability to explain payment obligations,



collection processes and solutions clearly to employers and stakeholders
Strong judgement and problem-solving skills when managing competing priorities and complex customer situations
Experience building productive relationships that support positive customer and business outcomes
Confidence analysing information and making informed decisions aligned with policy and business requirements
Robust organisational skills with the ability to manage a portfolio of work and meet performance targets
Sound capability using business systems and Microsoft Office applications
What we offer
Work-life balance:Flexible and hybrid working arrangements
Health and wellbeing:Gym subsidies, health checks, and EAP support
Career development:Learning opportunities to grow your skills and career
Employee benefits:Extra leave, health insurance discounts, salary packaging and novated leasing
Inclusive culture:Recognition programs, mental health initiatives and support for hidden disabilities
About icare
icare provides insurance and care to the people, businesses and communities of NSW.
Our work supports recovery, independence and safer workplaces.
We protect homes, public assets, and essential services, and help manage schemes that need to remain fair, affordable and sustainable for the future.
We believe the better we do, the better for NSW.
Before you apply
To be eligible for this opportunity, you'll need unrestricted Australian working rights and be able to live and work in NSW.
This includes Australian citizens, permanent residents and New Zealand citizens with a current passport.
As part of our recruitment process, you'll also be asked to complete standard pre-employment checks, including a criminal history check.
Please note: icare operates a direct sourcing model and does not accept agency introductions.
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📌 Collections Officer (Wollongong)
🏢 icare NSW
📍 Wollongong