Customer Service - Administration Support Officer
Posted: 09/11/2026
Closing Date: 24/11/2026
Job Type: Full Time (Fixed Term)
Location: Business Centre - Brown Street
Job Category: Customer Service
Fixed Term Full Time position until Friday 26 February ****
Band 4 - $***** - $*****excluding superannuation
We are seeking a
Customer Service Officer
to join our Brown Street Customer Service team on a fixed term basis to help deliver exceptional service to our community and staff.
In this role, you'll be the first point of contact for customer enquiries, providing professional assistance and advice, processing payments and completing a range of administrative tasks.
You'll work closely with teams across the organisation to resolve enquiries, support key business systems and contribute to continuous service improvement.
We're looking for someone who:
Enjoys helping people and solving problems
Has strong communication and customer service skills
Is organised, accurate and comfortable using technology




Works well as part of a team and can adapt to changing priorities
This is a excellent opportunity for someone who is customer-focused, proactive and committed to delivering high-quality service.
Benefits of working at Council:
We encourage personal and professional growth
We understand the importance of work / life balance
We are committed to providing a safe work environment
We offer flexible work arrangements
We offer monthly RDO's
Working at Southern Grampians Shire Council provides great work life balance, competitive remuneration, salary sacrifice, access to health and wellbeing programs, and access to further training and development opportunities.
We are a child safe organisation.
Further information for this role can be obtained by contacting Alison Quade, Manager Communication and Engagementvia phone on ************.
Full details of this position are in the position description attached below.
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📌 Customer Service - Administration Support Officer (Hamilton)
🏢 Southern Grampians Shire Council
📍 Hamilton