VIC, Portland Leisure and Aquatic Centre - Portland ****
Great career paths and development with an entrepreneurial organisation
Casual / Part - time position available
Enjoy a great work / life balance withmornings, evenings and weekend shifts
This is a excellent opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!
The Role
As a
Guest Experience Officer
you will be a suitably experienced sales person who will be responsible for the acquisition of new memberships for Health and Fitness and Learn to Swim.
With a strong sales and customer service background, you will have experience in achieving sales targets and delivering exceptional customer service and you will continue to drive the overall experience of our guests.
Successful candidates must be able to work weekends and after school hours.
Our Officer's key accountabilities include:
Achieve set sales targets on a daily basis
Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
Process memberships and data entry in line with company processes and policy
To have a current and informed knowledge of all centre services and activities
Apply sound cash handling principles and use of Point of Sale (POS) systems
To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values
The Company
Belgravia Leisure
is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia.
Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.
We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.
With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.
We are committed to providing a child safe environment.
Please refer to our child safety framework.
Successful applicants will be required to obtain a national police check and a Working with Children check.
Belgravia Leisure is a place where we can all be ourselves and succeed on merit.
We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability.We're happy to adjust our recruitment process to support accessibility needs - reach out to us ******.
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