Parent Business Function: Operations & Safety
Time Type: Full time
Worker Sub-Type: Permanent
Entity: Jetstar Airways Pty Ltd
Company Description
We're Jetstar.
You may know us for our famous low fares, but did you also know that we've flown more than 400 million customers since we launched in Australia in ****?
In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific.
We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A****** NEO aircraft and the Airbus A320 family and Boeing *****s.
Every day we enable more people to takeoff to more places, more often.
Impressive numbers?
What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.
Our people are the real jet stars!
Job Description
Key leadership role driving safe and on-time performance across aircraft turnarounds
Be at the centre of the operation, driving real-time decisions and solving challenges as they happen
Permanent opportunity working across a 7-day rotational shift roster, based at Sydney Airport
As a
Turnaround Manager
, you'll play a key leadership role within the airport team, ensuring the safe, compliant and productive delivery of daily operations.
Acting as the central point of coordination, you will oversee aircraft turnaround performance, drive our Precision Timing Schedule (PTS), and ensure a seamless experience across both front-of-house (FOH) and back-of-house (BOH) operations.
Working in a fast-paced, highly dynamic environment, you'll lead operational performance on the day of operations, proactively managing disruptions, and partnering closely with internal teams and external stakeholders to keep everything running smoothly.
Your leadership will directly impact on-time performance, customer experience, and overall operational success.
The core responsibilities of this role will be:
Leading day-of-operations performance across aircraft turnarounds,



ensuring alignment to PTS
Proactively identifying and managing operational risks, minimising impact to customers and on-time performance
Coordinating aircraft movements in partnership with JOCC, Engineering, airport authorities and ground service providers
Providing operational oversight of ground handling partners to ensure secure and efficient delivery
Supporting both domestic and international operational performance outcomes
Driving performance against key metrics including safety, OTP, customer satisfaction and cost outcomes
Acting as a key escalation point for disruptions and complex operational issues
Optimising turnaround activities to ensure timely and productive flight departures
Building strong relationships with airport stakeholders and suppliers to deliver consistent results
Leading, coaching and supporting frontline teams in a shift-based environment
Partnering with Performance Managers to uplift capability and on-shift performance
Championing safety, security and OH&S; standards across all operational activities
Contributing to continuous improvement initiatives and operational projects
To be considered, key skills will include:
Demonstrated experience in airport or airline operations, with strong operational knowledge
Proven experience in a Turnaround Manager or similar operational leadership role
Experience leading and influencing frontline teams in a dynamic, shift-based environment
Strong coordination skills, with the ability to manage competing priorities in real time
A customer-focused mindset, with a strong emphasis on on-time performance
Proven ability to deliver results and make decisions under pressure
Strong stakeholder management skills across internal and external partners
Confident communication skills, including the ability to manage conflict and escalations
Robust commercial awareness and ability to translate business priorities into outcomes
A collaborative, hands-on leadership style with a focus on consistency and fairness
We're Jetstar.
Let's takeoff together.
#J-*****-Ljbffr

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