We are currently seeking Senior Client Advisors within our upcoming Sydney Westfield store.
In this exciting role you will honor the customer by delivering the highest standards of Tiffany's customer service, utilizing strategic selling, product expertise and proactive client follow up.
You will demonstrate the drive and ability to achieve and exceed individual sales plan, clienteling and sales targets.
You will also support the team with effective sales coaching to maximise overall sales effectiveness.
You will support the Management team with store opening and closing duties and be responsible for the effective running of the sales floor.
Responsibilities
Understand and execute on pre-determined individual Annual Net Sales plan by cultivating robust customer relationships in executing the Tiffany Touch and committing to the highest standards of customer service
Assist customers with merchandise selections using consultative and strategic selling skills in accordance with TCO training modules and standards
Cultivate customers with personalized interactions
Learn and execute practices to achieve high client repeat rate
Embody and inspire the highest luxury standards in presentation and behavior
Manage customer issues/complaints
Become an active member of store team to support the initiatives and efforts of the store and the company




Ensuring the health safety and welfare of yourself and others at work and complying with system put in place to manage health and safety
Support Client Advisors in achieving their sales plans through mentoring and coaching
Experience
Minimum two years retail experience preferably within the jewelry industry
Previous expert selling experience
Demonstrable problem-solving ability
Excellent communications skills – verbal and written
Strong computer skills – Word, Excel and CRM
Adaptable working availability, including evenings, weekends and public holidays
Previous experience in a luxury retail environment
Gemology Certificate/Diploma preferred
Benefits and perks
Generous salary, employee merchandise benefits and milestone gifts.
High performing, caring, fun and dynamic team.
Culture focused on collaboration, innovation, wellbeing and growth.
Endless career opportunities with the world's largest luxury group - LVMH!
Never-ending training and individual up-skilling opportunities.
Great mentoring from highly experienced management team.
Global opportunities for networking and cross-collaboration.
Wellbeing and Charitable Giving/Volunteering Program.
A vibrant, positive and socially connected team environment.
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📌 Senior Client Advisor | Full-Time | Sydney Westfield
🏢 Inside Lvmh
📍 Sydney