Club Manager - Quantum CM Solutions (QCMS)
Full Time Position
About Us
Quantum CM Solutions Pty Ltd is a resident club management company who work with communityminded developers and owners.
We lead the way in educating and enabling vibrant and connectedcommunities.
Our team at each site has a clear focus of proactive resident engagement,responsibility for day to day functioning and presentable facilities and a compliant and safeoperating club for its residents.
Quantum Group sets itself apart from other management companies with its dedication tocommunity building, passion for innovation, and commitment to educating the market.
Quantumhas decades of experience in managing communities through its unique proven management systemthat is loved by our clients.
About the Role
As Club Manager, you will be responsible for overseeing all aspects of club operations including team leadership, customer experience, community engagement, facility presentation, compliance, maintenance coordination, and stakeholder management.
This is a hands-on leadership role suited to someone who thrives in a fast-paced environment, enjoys building strong relationships, and takes pride in creating exceptional resident experiences.
You will report directly to the Operations Manager and lead a team including Assistant Managers, Club Assistants, and Pool Support Supervisors.
Key Responsibilities
Leadership & Team Management
Lead, manage, and support the Club team to deliver exceptional service standards
Foster a positive, professional, and inclusive team culture
Conduct team training, performance reviews, probation reviews, and professional development planning
Manage recruitment, onboarding, rosters, leave approvals, and staffing requirements
Ensure all team members are appropriately trained and compliant
Stakeholder & Community Engagement
Build strong relationships with residents, committees, developers, contractors, and suppliers
Attend Committee Meetings and provide operational updates and reporting




Respond professionally and promptly to resident and stakeholder enquiries
Deliver resident events, programs, and community initiatives that enhance engagement and connection
Operations & Facility Management
Oversee the daily operations and presentation of the Club facilities
Coordinate preventative maintenance schedules and contractor management
Ensure gym equipment, pools, CCTV systems, and club assets are maintained to a high standard
Monitor and maintain accurate asset registers and operational documentation
Ensure daily, weekly, and monthly facility inspections are completed
Compliance & Safety
Ensure compliance with WHS requirements, operational procedures, and management agreements
Maintain risk management documentation including evacuation plans and risk assessments
Ensure incident reporting is completed accurately and within required timeframes
Support compliance with pool testing, supervision plans, and security procedures
Administration & Reporting
Prepare monthly manager reports, newsletters, and operational updates
Maintain accurate records, databases, and systems
Support budgeting processes and monitor operational expenditure
Process supplier invoices, maintenance quotes, and operational administration
Utilise and maintain operational systems including access control, CCTV, Q-Portal, and resident management systems
Contribute to process improvements, innovation, and operational efficiencies
Review and maintain Standard Operating Procedures (SOPs)
About You
To be successful in this role, you will have:
Previous experience in club, facilities, community, or operations management
Strong leadership and team management skills




Exceptional communication and stakeholder engagement abilities
Strong organisational and problem-solving skills
Experience managing contractors, compliance, and operational systems
Ability to work autonomously and manage competing priorities
A proactive and customer-focused mindset
Desirable Qualifications & Experience
First Aid and CPR Certificate (compulsory)
Pool Lifeguard
Experience in residential communities, leisure, or recreation environments
Experience using rostering, reporting, or facility management systems
Why Join QCMS?
Be part of a growing and values-driven organisation
Prospect to make a genuine impact within communities
Supportive team culture and leadership development opportunities
Diverse and rewarding role with autonomy and variety
Work within premium resident club environments
Our Values
Quantum Team Values are central to our recruitment and ongoing team member check-ins.
Connection– Be passionate about creating vibrant and connected communities.
Do this through a commitment to creating a meaningful sense of belonging and social integration within our communities for all residents
Communication– Be impeccable with your ongoing active communication with our members and internal team, without making assumptions.
Follow up on what is promised.
The customer is everything for a business.
Don't' ever forget it–not for a moment.
Education– Provide guidance and leadership.
Be passionate about striving to continually educate and inform our communities; and also, ourselves through continued personal development
Demonstrate Focus & Commitment– Embrace the mission and vision of the business every day through our commitment to our work, team members and providing services to our residents.
Focus on the result, not the work
Be Awesome– A happy awesome team member contributes to a great team culture and ensures the business provides a full spectrum of value to its clients.
Don't forget that value is in the eye of the beholder
#J-*****-Ljbffr

📌 Club Manager (Melbourne)
🏢 Quantum Cm Solutions
📍 Melbourne