Perth, Western Australia ****, Australia
Full-time Permanent Mid-level Senior
Description
Lyra Technology Group
is aprivateequity-backed holding company that invests in andoperatesindustry leading technology service businesses.
Our companies areoperatedindependently by exceptional management teams.
Companies that join our groupretainthe employees, name, and culture that have made them successful.
As a platform ofEvergreenServicesGroup, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
About The Position
Our Operating Company,
CT Group
is seeking an experienced
Level 3 Systems Engineer
to join their team in
Osborne Park, Perth.
This is an exciting opportunity for a highly skilled technical professional with a strong Managed Service Provider background who enjoys solving complex technical challenges, taking ownership of client environments and supporting the development of junior engineers.
About the business
CT Group Solutions
was founded with a vision to provide world-class, superior quality, Information Technology services to businesses Australia-wide.
Their growing client base has come to trust and value our expertise, professionalism and tailored service approach.
They have worked hard to create a company that can set the standard for service delivery whilst providing a fulfilling and enjoyable environment for all of our team.
About the role
Following business growth, we are excited to welcome an experiencedand motivated
Level 3 Systems Engineer
to our team.
This full-time role will be a hybrid office and working from home role where you will provide a mix of remote support to our clients nationwide and occasional on-site support to our WA based clients.




The role offers a diverse workload servicing a range of professional service clients, working with a multitude of technologies, ensuring that no two days are the same.
This role will suit an productive, customer-focused engineer looking to grow with us as we expand our national presence.
Responsibilities:
Operational support of customer infrastructure.
Entailing incident resolution, change management, and upgrades/improvements
Acting as an escalation point for the service desk engineers within the team on complex support cases
Standard 3rd level support, both remotely and occasionally onsite
Occasional Project delivery work
Identify inefficientprocesses and suggesting improvements for greater efficiency
Awareness of customer incident trends & developments
Ensure that skills and product knowledgeare always across the latest developments in our field
Mentoring of junior staff
Skills and experience:
A minimum of 2years experience in a Senior Support Role
A minimum of 2years in aManaged Service Provider environment
Proficient in the following technologies:
Microsoft Windows Server and desktop operating systems
Office 365, Entra and InTune
Networking and firewalls
VOIP Telephony (3CX preferable)
Backup and Recovery
RMM Technologies
Experience using ticketing Systems
Strong verbal and written communication skills and professionally presented
Customer-centric approach
Have the ability to work and perform under pressure in time-critical scenarios
Hold current C class drivers license and own car
Benefits and perks:
A great working environment with a high performing team
Bonuses on offer for high performing team members
360-degree recognition and rewards platform
A workplace that places value on attitude and initiative, providing opportunities for progression for individuals that put in the effort
Hybrid office / working from home arrangements
#J-*****-Ljbffr

📌 Systems Engineer, Level 3 - Ct Group (Perth)
🏢 Lyra Technology Group
📍 Perth