Department of State Development
Job reference:
******
Location:
**** - ADELAIDE
Job status:
Ongoing
Eligibility:
Open to Everyone
Aboutus:
The Department of State Development is the South AustralianGovernment's lead economic development agency.
Our mission is to drive sustainable economic growth in SouthAustralia by increasing industrial and workforce capability,capacity, collaboration and resilience.
We take pride in hiring theright people for the right jobs and offer an attractive, flexibleworkplace.
For more information about our agency, please visit:
The South Australian Skills Commission (the Commission) is astatutory authority established under the South AustralianSkills Act **** (SAS Act).
The Commission regulates the state's apprenticeship andtraineeship system and advises the Minister for Education, Trainingand Skills on the quality and performance of Vocational Educationand Training (VET) and Adult Community Education (ACE) in SouthAustralia.
As part of its role, the Commission provides complainthandling and dispute resolution services for apprentices, trainees,employers and VET students, including international students.
TheCommission has established ten Industry Skills Councils thatsupport its ministerial advisory role and other legislatedfunctions under the SAS Act, and to act as key points of industryengagement across government.e
The Senior Adviser plays a key role in leading and ensuring theeffective delivery of complaints handling, mediation and advocacyservices as defined by the SAS Act, Division 2 s19(d)Functions of the Commission.
The role provides impartial andconfidential complaint handling, mediation, advocacy and referralservices to a diverse range of stakeholders, including apprentices,trainees, employers, education and training providers,international students and, where appropriate, parents orguardians.
The Senior Adviser manages escalated,



complex or sensitivecomplaints and disputes, facilitates negotiation or mediationbetween parties, and provides advocacy and procedural support inproceedings before the South Australian Employment Tribunal(SAET).
As a Senior Adviser, you will:
Provide strategic leadership and coordinate the provisionof the Commission's complaint handling, mediation and advocacyservices, including oversight of daily operations and serviceperformance.
Conduct dispute resolution processes in accordance withSkills Standard 12: Complaint Handling, Mediation and Advocacyincluding for complex matters, ensuring compliance withrelevant policies and procedures.
Undertake end-to-end case management of complaints anddisputes involving apprentices, trainees, employers, trainingand education providers and students, ensuring timelyresolution and compliance with Information PrivacyPrinciples.
Accurately interpret and apply relevant legislation,standards, practices, policies, procedures and guidelines toassess matters, determine appropriate action and support theresolution of complaints and disputes.
Provide high-quality advice, support and advocacy servicesfor apprentices/trainees and employers who are a party to atraining contract in relation to a grievance/dispute lodgedwith the SAET, and refer clients to, or liaise with, relevantjurisdictions, government agencies, statutory bodies andindustry groups, as appropriate.
To apply and succeed in the role, you will have:
Demonstrated ability to interpret and apply legislation,regulations,



standards, policies and procedures relevant tocomplaint handling, mediation and advocacy services.
Demonstrated experience conducting and managing complainthandling, mediation, advocacy and dispute resolution processesinvolving complex, sensitive or high-risk matters, includingcase management and service delivery oversight.
Proven ability to lead, supervise and develop staff,including providing coaching, mentoring and support tofacilitate the delivery of high-quality, client-focusedservices and build a positive, accountable and high-performingteam culture.
Proven high level written and verbal communication skills,including the ability to provide complex and sensitive adviceand information to a diverse range of stakeholders.
Remuneration:
Competitive salary of ASO6 plus superannuation.
Bringing your talent to the Department of State Development willsee you rewarded with a wide variety of perks such as:
A variety of leave arrangements
Work-life balance with a flexible hybrid workarrangement
Access to great, customised training and career developmentopportunities
Qualifications:
Essential:
A relevant tertiaryqualification or equivalent experience in a relevantfield.
Special Conditions:
The role will be offered full-time (1.0 FTE) ongoingbasis.
Satisfactory Department of Human Services Criminal HistoryCheck or National Police Check (NPC) and Working withChildren's Check (WWCC) required prior to employment.
Enquiries:
For confidential enquiries / further information about the role,please contactSandy Zuiani, Manager, Quality and Risk ******
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time.
Applicants are encouraged to discuss the flexible working arrangements for this role.
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📌 Senior Adviser, Quality And Risk (Adelaide)
🏢 I WORK FOR
📍 Adelaide