Are accuracy, organisation, and customer service among your greatest strengths?
We are looking for a detail-oriented and customer-focused individual to join our Customer Service team as a Receptionist/Returns Coordinator.
This varied dual role (returns during the mornings, and reception cover during the afternoons) combines front-of-house reception responsibilities with returns administration, making it ideal for someone who enjoys helping people, delivering excellent customer service, and supporting colleagues across the business.
This is a fantastic opportunity for someone who takes pride in providing a professional service, building positive relationships, and ensuring tasks are completed accurately and efficiently.
Key Responsibilities
Returns Administration (AM)
Entry of all debit notes on to our in-house/ERP system
Monitoring Returns email inbox and ensuring all queries are dealt with promptly
Running credits from in-house/ERP system
Scanning debits and corresponding paperwork on to our archive system
Assist in dealing with all debit queries internal and external
Liaising with carriers, quality department and the customer service operations team in organising collection of faulty goods
Investigating any reported miss-picks by liaising with the Customer Service and Operations support
Investigating price queries with Customer Service
Dealing with POD requests from carriers
Liaising with Credit Control on any returns that are holding up invoice payments to assist with a resolution
Produce and monitor reports on outstanding debits
Regularly chase all outstanding returns/queries
Any other ad-hoc administration duties as and when required to support the Returns Department
Reception & Front of House (PM)
First point of contact for any visitors to head office
Ensure correct sign in procedure is adhered to for all visitors




Follow fire warden procedure in the event of emergency or for Fire Alarm testing
Ensure switchboard is covered at all times.
Take all non-direct inbound calls on up to 6 lines.
Hold and distribute calls as required
Field unsolicited sales calls and take messages for staff members unavailable
Prepare ground floor meeting room, keeping it tidy and fully stocked
Processing internal post through franking machine in timely manner, ready for scheduled daily collection
Scanning and validating documents on to our archive system
Manage the ordering of head office refreshments, Tea, Coffee, Milk etc.
Manage Neopost and Royal Mail price increases, supplies and maintenance visits for the franking machine/folding machine
Any other ad-hoc office administration duties as and when required to support customer service and wider Scolmore team
Skills & Experience
Extremely personable, professional and presentable at all times.
Excellent verbal and written communication skills.
Flexible and adaptable, with the ability to prioritise effectively in a dual role.
Willing to help, use initiative and find answers to queries where required.
Able to manage own workload efficiently and work independently while covering reception.
Works equally well as part of a team.
Productive and accurate, with excellent data entry and administration skills.
Experience using Outlook, Excel and Sage, or a similar ERP system.
Previous experience in a customer service or administration function.
GCSE English & Maths (Grade 4 or above) or demonstrable experience
Previous experience of reception or front of house.
Option to purchase up to 5 extra days annual leave
Health Cashback Plan
Pension Scheme
Life Assurance
Free Parking
Employee Assistance Programme (EAP)
Employee Discount
Site Location: Scolmore House, Tamworth, B79 7UL
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📌 Receptionist/Returns Coordinator (West Tamworth)
🏢 Ovia Group
📍 West Tamworth