## Site ManagerApply: 197 - Melbourne: Full time: Posted Today: JR******As a Site Manager, you'll be the key leader responsible for the full operation of a Whistle Express location, ensuring the team, site, and customer experience all run at a high standard.
In this role, you'll guide your team, optimize performance, and create an environment where exceptional service and operational quality consistently come together.
# Key Responsibilities:**Leadership and Team Development*** Oversee recruiting efforts by interviewing, selecting, and onboarding team members who align with Whistle Express values.
* Provide hands-on training, guidance, and ongoing development to ensure team members are confident and capable in their roles.
* Foster a positive, high-performing team culture by modeling strong leadership, encouraging open communication, and recognizing great work.
* Hold regular team meetings and check-ins to share updates, align expectations, and support team growth.
* Partner with Assistant Site Manager to build bench strength and prepare team members for future leadership opportunities.
# Customer Experience Excellence* Monitor daily interactions to ensure every customer receives friendly, timely, and professional service.
* Respond to customer questions, concerns, or complaints, escalating when necessary to maintain satisfaction.
* Promote unlimited wash memberships and other services to enhance customer engagement and retention.
* Train and support team members to consistently deliver high-quality customer experience.
* Identify opportunities to improve customer satisfaction and provide feedback to the team for implementation.
# Operational Management* Monitor daily site operations to ensure efficiency,



safety, and adherence to company standards.
* Inspect and maintain equipment regularly, reporting or resolving any malfunctions prompt* Verify that all vehicles leaving the site meet Whistle's quality standards.
* Enforce safety protocols and guide the team in following proper procedures to maintain a safe work environment.
* Identify operational challenges and implement improvements to keep the site running smoothly.
# Sales & Financial Performance* Track daily, weekly, and monthly sales metrics to monitor site performance against goals.
* Promote unlimited wash memberships and additional services to increase revenue.
* Assist in planning and executing site promotions and marketing initiates to drive sales.
* Monitor and manage the site budget, controlling expenses while maximizing profitability.
* Identify trends or opportunities in sales and financial data and recommend strategies to improve performance.
# Problem-Solving & Decision Making:* Display robust judgement when responding to customer concerns, resolving issues in a way that maintains satisfaction and aligns with site standards.
* Identify operational challenges and implement corrective measures to keep site performance running smoothly.
* Make informed, timely decisions to resolve issues that impact the team.




* Collaborate with team members to brainstorm solutions and improve processes.
* Analyze recurring problems or trends and recommend strategic changes.
**What We're Looking For****We are looking for a leader who treats the site like a business and the team like the reason it works.
*** You have led teams before and know how to create accountability without losing trust.
* You own outcomes.
Sales, labor, safety, quality, culture — you do not point at the scoreboard.
You move it.
* You develop people.
The best Site Managers build Assistant Site Managers and Shift Leads who are ready for more.
* You solve problems quickly and communicate clearly.
Silence creates confusion.
Leadership creates direction.
* You are comfortable in a fast-paced, physically active, outdoor environment and willing to be present where the work happens.
* Prior management experience in car wash, retail, restaurant, service, or field operations preferred.
A track record of ownership matters more than a specific industry.
**The site reflects the leader.
Make it a place people notice.
**The best version of this industry is being built one site at a time.
If you are ready to own the site, build the team, and leave the operation stronger than you found it, we want to hear from you.Base Pay Range$60,****** - $82,******### Run It Like You Own ItMost places give you a job.
Whistle gives you something to own.
Just a heads-up: if we ever need your personal details for a real job offer, we'll only ask for them safely through our official HR platform.
Keep shining, and thanks for wanting to be part of our team!
#J-*****-Ljbffr

📌 Site Manager (Melbourne)
🏢 Whistle Express Car Wash
📍 Melbourne