Established in ****, Teys Australia is a beef processing and food production business.
We are best known for providing quality Aussie beef to customers here in Australia and around the world.
With operations across 14 locations in Qld, NSW, Victoria, and South Australia, we are the second largest beef processor and exporter in Australia, employing over **** passionate people who drive our success, and bring their very best to work every day.
Together, we focus on feeding people and enriching lives.
Join us!
About the Role
Teys Australia has an exciting prospect for a driven
IT Technical Service
Support
to join our
IT Service Desk
team
at our collaborative
Group Support Services
offices located in
Eight Mile Plains
, south of Brisbane in Queensland.
This dynamic, full-time & permanent role is responsible for supporting first and second level requests from our users across the business.
Reporting to our
IT Service Delivery Manager
, the successful candidate will coordinate and participate in key process improvements, interacting with different areas within the organisation and delivering remote and on-site assistance to different stakeholders.
About You
It isessential that you have the following experience/skills:
Certificate-level IT qualification and/or relevant experience in an IT support role.
Working knowledge of ITIL principles and service management practices.
Experience using service desk / ticketing system (e.g. ServiceNOW or similar).
Strong communication and interpersonal skills,



with the ability to explain technical concepts clearly to non-technical users.
Demonstrated customer service focus with effective phone and remote support skills.
Solid troubleshooting and problem-solving capability, with the ability to perform root cause analysis.
Experience supporting Windows environments and end-user devices.
Working knowledge of identity and access management (e.g. Active Directory, Entra ID).
Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, WI-FI).
Ability to prioritise workloads and perform effectively under pressure.
Strong attention to detail with the ability to follow processes, procedures, and security protocols.
ITIL certification
Experience supporting Microsoft 365 environments (Exchange, Teams, SharePoint).
Exposure to endpoint management tools (e.g. Intune, Autopilot, device compliance).
Experience working in a production, manufacturing, or remote site environment.
Exposure to cybersecurity practices and incident response processes.
Experience contributing to IT documentation, knowledge base articles, or process improvements.
Familiarity with automation or scripting (e.g. PowerShell).
Experience working in a corporate or enterprise IT environment.
What's in it for You
Annual bonus opportunity
Access to meat purchasing credit program
Free on-site parking
Salary packaging - electronic devices, novated car leasing, superannuation
Injury/Illness salary continuance scheme
Access to a range of corporate discounts
#J-*****-Ljbffr

📌 It Technical Service Support (Brisbane)
🏢 Teys
📍 Brisbane